Brand Health / Brand Tracking - Customer Success Leader, Western Europe

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Data & Analytics, Consumer InsightsIndustries

Requirements

Candidates must possess a Bachelor's degree or equivalent experience, with a Master's degree preferred. Proven leadership experience in analytics consultancy or market research is required, along with expertise in Brand & Media Solutions. Strong analytical, sales acumen, and project management skills are essential, as is the ability to lead and develop teams, maintain positive client relationships, and communicate effectively. Knowledge of NielsenIQ products and services is preferred.

Responsibilities

The Brand Health/Brand Tracking Customer Success Leader will be responsible for customer success across Western Europe, focusing on delivering excellence, driving operational efficiency, and supporting sales for the Brand & Media Strategic Analytics & Insight Practice Area. Key duties include managing the P&L, coordinating cross-training programs, setting delivery standards, contributing to revenue targets, representing Customer Success in client meetings, and collaborating with global teams to implement best practices. The role also involves driving employee engagement and retention, fostering continuous improvement, providing input into product roadmaps, and supporting thought leadership efforts.

Skills

Customer Success

Brand Health

Brand Tracking

Strategic Leadership

Analytics

Insight

Sales

Upselling

Cross-selling

Revenue Recognition

Profitability

P&L Management

Client Satisfaction

Commercial Strategy

Product Roadmap

Employee Engagement

Continuous Improvement

Accountability

Organizational Efficiency

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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