Branch Coordinator at Owens & Minor

Kissimmee, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High School Diploma or equivalent
At least one-year related work experience
Intermediate to advanced computer skills
Proficient working within multiple systems at once
Effective communication skills in person, on the phone, and electronically
English language skills (reading, writing, verbal)
Intermediate level math skills
Organizing skills
Problem Solving/Analysis skills
Patient Focused
Teamwork skills
Time Management/Multi-tasking skills

Responsibilities

Act as first point of contact to patients arriving in person
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines; request health plan authorizations/information as required, either electronically or verbally
Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referrals
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment
May perform functional tests on certain respiratory equipment
Performs other duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceMulti-line Phone SystemOrder ProcessingInsurance VerificationTroubleshootingBilling Documentation

Questions & Answers

Common questions about this position

What is the hourly pay range for the Branch Coordinator position?

The anticipated hourly range is $13.45 - $18.86, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require working in a branch office?

This information is not specified in the job description.

What are the main responsibilities of a Branch Coordinator?

Key duties include acting as the first point of contact for patients, answering inbound calls, processing orders, verifying insurance and obtaining authorizations, gathering documentation for billing, and collecting payments.

What kind of customer service experience would make a strong candidate for this role?

Strong candidates should have experience delivering excellent customer service by phone and in person, troubleshooting issues, working collaboratively with teams, and handling insurance verification and data entry accurately.