Billing Supervisor at Merit

Irving, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, Shared ServicesIndustries

Requirements

Associate’s degree required
Elevated professionalism demonstrating tempered emotions, empathy, positive intent, and integrity in all interactions
Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization; strong verbal and written communication skills
Ability to effectively communicate and present information one-on-one, in group situations, and outside of the company
Ability to work in a fast-paced environment
Strong attention to detail
Self-starter, independent, with strong organizational skills and the ability to manage multiple priorities and deadlines
Must conduct self in an ethical, legal, and responsible manner at all times
Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct

Responsibilities

Supervise the billing specialists, ensuring workload balance and timely task completion by managing the queue for billing tickets, escalations, and disputes
Monitor daily billing dashboards and validate data accuracy across systems
Conduct regular audits of invoices, credit memos, and billing exceptions
Maintain internal audit readiness and ensure compliance with GAAP and SOX controls
Own billing process adherence and maintain up-to-date documentation and procedures
Drive process standardization and automation within D365 billing workflows
Identify and resolve process bottlenecks to improve accuracy and efficiency while participating in new process rollouts and transformation projects
Partner with Finance, Operations, and IT teams to implement system enhancements and workflow improvements
Track and report team productivity metrics and process adherence levels
Oversee monthly billing reconciliation reviews and approve results for close
Report on key metrics: invoice accuracy, cycle time, rebills, and dispute resolution performance
Collaborate with accounting to align billing outputs with revenue recognition
Ensure timely completion of reconciliations and correction logs within the company’s expectations
Lead billing training programs and ensure team participation in refreshers
Support new hires and cross-functional training across operating companies
Maintain process documentation and contribute to training content development
Foster a continuous improvement mindset among team members through data-driven feedback
Perform other duties and responsibilities as assigned, including regular, consistent tasks necessary to meet the needs of the business

Skills

Microsoft Dynamics 365

D365

Billing

Invoicing

Accounts Receivable

GAAP

SOX

Audit

Process Automation

Workflow Optimization

Internal Controls

Merit

Software solutions for government programs

About Merit

Merits.com offers software solutions for large-scale government programs, focusing on public sector needs such as state service agencies and emergency response teams. Their platform connects systems, manages workflows, and provides analytics, ensuring quick deployment and high security through Snowflake Data Cloud. In emergencies, they assist first responders, while also helping employment agencies connect job-seekers with opportunities and state agencies streamline services. The goal is to enhance the efficiency of government programs, ensuring compliance with regulations and supporting economic growth.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$76.4MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Enterprise Software, DefenseIndustries

51-200Employees

Benefits

Health, dental, vision, life, & short-term disability insurance

Parental leave

Flexible work

Unlimited PTO

Paid holidays

Risks

Rising competition in GovTech could threaten Merit's market share.

State contract reliance exposes Merit to political and budgetary changes.

Rapid tech changes require Merit to innovate continuously to stay competitive.

Differentiation

Merit's SwaS model accelerates government program transformation, achieving 95% customer satisfaction.

The platform offers secure, real-time verification for licenses and eligibility status.

Merit combines technology with on-ground support for emergency response and workforce revitalization.

Upsides

Growing demand for digital identity verification boosts Merit's market potential.

Government funding expansion for workforce programs aligns with Merit's solutions.

Increased focus on disaster preparedness enhances demand for Merit's emergency technology.

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