Responsibilities

The Billing Supervisor supervises the billing staff and is responsible for the proper preparation of accurate and timely bills to customers based on service contract terms. They are also responsible for the enforcement of standard operating procedures that govern billing workflow and controls as well as ensuring the completion of a variety of billing functions. The role involves coordinating the work of billing employees, setting performance standards, reviewing department performance, and developing local billing processes and policies. Furthermore, the Billing Supervisor reviews billing system reports to identify discrepancies, makes corrections, ensures cash receipts are processed, and acts as a resource for other functions like credit & collections and customer service. They may calculate manual billings, provide direction in gathering billing information, and resolve escalated billing issues exercising judgment and discretion.