Billing Specialist at Similarweb

Tel Aviv-Yafo, TA, Israel

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, FinanceIndustries

Requirements

Degree in finance, economics, business management, or other relevant field (Preferred)
3+ years of hands-on billing experience within a SaaS environment (Preferred)
Proven working experience with financial and CRM systems such as Salesforce, billing platforms like Zuora, and/or ERP systems like NetSuite (strong advantage)
Proficiency with MS Windows Office Suite and G-drive (advanced user of Excel preferred)
Exceptional organizational and prioritization skills, with the ability to follow directions, meet strict deadlines, and work independently
Ability to learn quickly and keep up in a fast-paced ever-changing environment
Excellent written and verbal English communication and interpersonal skills, with the ability to produce well-written, professional documents (spreadsheets, email, etc.)
A high level of confidentiality, discretion, and professionalism when handling sensitive customer and financial information
A genuine desire to collaborate and develop positive working relationships with internal and external customers

Responsibilities

Execute the end-to-end customer invoicing process, ensuring contracts and subscriptions are reviewed, validated, and billed accurately and on schedule
Own the regular maintenance of billing accounts and ensure the integrity and consistency of customer data across all financial and CRM systems (e.g., Salesforce, Zuora, NetSuite)
Act as the main point of contact for resolving complex billing inquiries from internal stakeholders (Sales, Support, Collections) and external customers, providing clear and professional communication
Efficiently process and monitor all internal billing requests, including account changes, rate adjustments, terminations, reactivations, as well as refunds, chargebacks, and disputes
Actively contribute to the team's mission to improve data flows, identify bottlenecks, update, communicate, and document billing department processes and procedures
Provide support to the Collections Department by addressing special billing requirements, resolving reconciliation issues, and supplying necessary customer documentation
Develop and maintain positive, productive working relationships with both internal partners and external customers to facilitate smooth and effective billing operations

Skills

Key technologies and capabilities for this role

InvoicingSubscription ManagementSalesforceZuoraNetSuiteBilling ReconciliationCRMCustomer Data ManagementCollectionsProcess Optimization

Questions & Answers

Common questions about this position

What experience is preferred for this Billing Specialist role?

A degree in finance, economics, business management, or related field is preferred, along with 3+ years of hands-on billing experience in a SaaS environment. Proven experience with Salesforce, Zuora, NetSuite, advanced Excel, MS Office, and G-drive is a strong advantage.

What are the key professional skills needed for this position?

The role requires exceptional organizational and prioritization skills, ability to meet strict deadlines and work independently, quick learning in a fast-paced environment, excellent English communication and interpersonal skills, and high confidentiality when handling sensitive information.

What is the salary or compensation for the Billing Specialist position?

This information is not specified in the job description.

Is this Billing Specialist role remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for this Billing Specialist role?

Strong candidates will have SaaS billing experience, proficiency in systems like Salesforce, Zuora, and NetSuite, advanced Excel skills, and professional traits like organization, quick learning, excellent communication, and discretion with sensitive data.

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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