[Remote] Billing Analyst at 8x8

Romania

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Customer Experience, SaaSIndustries

Requirements

Highly motivated and enthusiastic individual with a strong “can do” mentality
Strong communicator willing to interact at all levels of the organisation
Strong Excel know-how (e.g. V-Lookup, basic formulas & Pivot Tables)
Experience with Salesforce and/or Netsuite (preferred)
Excellent written and spoken English
Strong attention to detail
Ability to work in a team and independently with initiative
Results-oriented, self-starter who enjoys a challenge and gets things done
Interpersonal skills to build trust and maintain credibility
Comfortable handling customers in different situations
Ability to prioritise under a high workload
Experience in a similar position (preferred)
Knowledge of Telecoms billing (advantage)

Responsibilities

Be the ‘Face’ of the billing department
Handle day-to-day customer queries - taking ownership of cases assigned in Salesforce and seeing them through to resolution
Help improve overall billing accuracy & satisfaction
Track and report on revenue assurance
Take ownership of multi-currency customer accounts requiring manual billing using Excel and formulas to convert rates before invoicing
Take ownership of invoices needing manual intervention, such as tracking and adding PO requirements
Create and maintain process documentation for all billing processes
Manage contract renewals
Handle price changes
Support wider Billing and Collections teams where possible
Liaise with third parties, customers and internal contacts & be confident in internal & external meetings
Investigate recurring billing issues with a view to automate future billing
Cross-check orders and invoices against contracted terms to ensure billing consistency from contract signing to invoicing
Calculate and communicate credits to customers
Conduct billing analysis using multiple systems to help solve customer disputes
Complete other ad-hoc billing tasks and queries

Skills

SalesForce

Excel

billing

revenue assurance

multi-currency

customer service

communication

8x8

Cloud communications and collaboration platform

About 8x8

8x8 provides cloud communications and collaboration services to businesses worldwide, offering a suite of tools that enhance communication. Their main product, the 8x8 Experience Communications Platform, combines voice, video, chat, and contact center services into one platform, allowing businesses to manage both customer engagement and internal communications seamlessly. This platform is known for its high call quality and 24/7 customer support in multiple languages. Unlike many competitors, 8x8 operates on a subscription model, which allows for scalability and customization based on specific business needs. The company also offers advanced analytics to help businesses improve their customer experience. 8x8's goal is to provide secure and reliable communication solutions that meet the needs of businesses handling sensitive information.

Campbell, CaliforniaHeadquarters

1987Year Founded

$253.1MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Risks

Increased competition from emerging players like Five9.

Potential security vulnerabilities from third-party integrations.

Rapid technological advancements may outpace current offerings.

Differentiation

8x8 holds over 125 patents, showcasing its commitment to innovation.

Recognized as a leader in Unified Communications by Gartner for 13 consecutive years.

Offers a comprehensive platform unifying customer engagement and internal communications.

Upsides

AI-powered insights enhance decision-making and customer satisfaction.

Video engagement capabilities offer dynamic and personalized customer interactions.

Strong global presence with support in over 55 countries.

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