Billing Analyst at American Electric Power

Columbus, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, EnergyIndustries

Requirements

Bachelor’s Degree or equivalent required (Accounting, Finance or Business Management preferred)
Minimum 3 years billing, finance or relevant business experience
Advanced Excel and/or Microsoft Access skills (including VLOOKUP function and Pivot Tables)
Technical understanding of information systems
Ability to read and interpret general business and technical documents
Ability to deliver concise communication to the sales team, customers and other AEP Energy employees
Ability to interact with all levels of the organization
Solid analytical and problem-solving skills
Energy background / Energy billing experience ideal

Responsibilities

Verify accuracy of billing data, review and analyze individual accounts making independent decisions regarding billing activities
Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers, and reviewing all large account billings
Identify billing discrepancies and determine root cause of the issue
Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors
Create manual invoices at a detailed customer level ensuring data integrity
Review, analyze and resolve unbilled cycles
Communicate and maintain relationships with utilities to troubleshoot issues and verify data
Work with IT to improve system-driven automation
Accurately update and generate reports, analyze and draw appropriate conclusions
Comprehend and interpret EDI
Ensure SOX Compliance and participate in monthly close process
Work closely with the Pricing team to fully understand pricing components, ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants
Ensure high degree of customer service for both internal and external customers
Ensure processes and training materials are documented and regularly maintained

Skills

Key technologies and capabilities for this role

billing operationsdata analysiscustomer serviceEDISOX Complianceinvoice creationroot cause analysispricing analysisreport generationautomationtroubleshooting

Questions & Answers

Common questions about this position

What is the salary or compensation for the Billing Analyst position?

This information is not specified in the job description beyond reference to Salary Grade 4.

Is this Billing Analyst role remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Billing Analyst role?

A Bachelor’s Degree or equivalent in Accounting, Finance or Business Management is required, along with minimum 3 years billing, finance or relevant business experience. Preferred skills include advanced Excel with VLOOKUP and Pivot Tables, technical understanding of information systems, solid analytical and problem-solving skills, and energy billing experience.

What is the company culture like at American Electric Power?

AEP is a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions, guided by a mission to put the customer first, exceed expectations, listen, respond, and continuously improve service to communities.

What makes a strong candidate for the Billing Analyst position?

Strong candidates will have a Bachelor’s Degree in Accounting, Finance or Business Management, 3+ years of billing or finance experience, advanced Excel skills including VLOOKUP and Pivot Tables, analytical problem-solving abilities, and ideally energy billing background.