Bilingual Spanish Customer Service Representative at The Browser Company

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Florist Services, Customer ServiceIndustries

Requirements

High School Diploma or equivalent
Fluent in English and Spanish
Strong written and oral communication skills
Ability to make decisions with little direction
Strong attention to detail
1-2 years Customer Service/Call Center experience
Basic math skills
Ability to speak clearly in a well-modulated voice using good diction
Typing 25 WPM/net minimum
Knowledgeable in basic computer skills
Ability to work extended hours (overtime as requested)
Flexibility with shift requirements based on department needs and company programs
Limited holiday time off due to increased order volume

Responsibilities

Answer customer service-related calls from member florists in both English and Spanish
Process billing calls
Confirm floral orders for florist shops
Assist member florists with questions, requests, product purchases, and problems
Handle incoming calls including Flower Orders, Product Orders, Directory Orders and Changes, Credit Card Product and Equipment Orders, Credit Card Equipment Troubleshooting, Customer monthly statements, and Web Hosting
Reinforce Teleflora's commitment to superior Customer Service in each interaction
Perform additional duties as needed

Skills

Bilingual Spanish

Customer Service

Phone Support

Order Processing

Billing

Troubleshooting

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Home Office Stipend

Paid Parental Leave

Risks

Arc's recent security vulnerability could undermine user trust and adoption.

Dia may face competition from established AI-integrated browsers like Microsoft's Edge.

The freemium model may limit revenue if premium features aren't compelling.

Differentiation

Arc offers a more personal and creative browsing experience than traditional browsers.

The Browser Company is led by seasoned tech professionals from Instagram, Tesla, and Google.

Arc's AI-powered features, like 'Call Arc', enhance user interaction and efficiency.

Upsides

The Browser Company raised $50 million, valuing it at $550 million.

Growing demand for personalized browsing experiences supports Arc's market entry.

The launch of AI-centric browser Dia could attract a wider audience in 2025.

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