Bilingual Service Desk at Client Site in Ottawa at DXC Technology

Ottawa, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, GovernmentIndustries

Requirements

Must reside in the Ottawa area (work is exclusively onsite, no remote option)
Bilingual with superior written and verbal communication skills in both English and French (mandatory)
Canadian Citizen with Top Secret Clearance with the Canadian government, or willing to obtain it, and willing to take a government administered polygraph
10 years verifiable history on Canadian soil
High school education or equivalent
1-3 years’ work experience or equivalent combination of experience and college level education (IT Technical graduate applicants strongly considered)
Experience in customer facing role, either remote or face to face
A positive attitude and a drive to take care of client needs
Ability to work independently as well as in a team environment
Ability to maintain a high quality of service despite tight timelines
Competency prioritizing and redefining priorities when necessary
Knowledge of call routing and case management processes
Experience applying problem solving skills in stressful situations
Experience with Microsoft Windows, Microsoft Office, and printers
Knowledge of document management systems, networking, and mobile phones (an asset)
Availability for eight-hour shifts, Monday to Friday, covering a range of 5:45 AM to 6:15 PM (may have overtime)

Responsibilities

Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
Ensuring the 2nd-level support is monitored at all times during hours of operation
Responding to requests in a courteous, professional, and appropriate manner
Documenting requests using a ticketing system
Assessing and resolving all support requests based on urgency, type of issue and available resources
Applying problem-solving techniques to resolve Help Desk issues prior to escalating
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate
Documenting details of issues, and work completed to resolve them, in a ticketing system
Other duties may also be assigned

Skills

Helpdesk Support

Ticketing System

Troubleshooting

Hardware Diagnosis

Software Support

Bilingual English French

Customer Service

Problem Solving

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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