Bilingual Client Enrollment Specialist - Remote

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

Candidates must have sales/customer service and call center experience, with a preference for experience in the mental health field. A Bachelor's degree or a minimum of 2 years of inside sales experience in a digital health or similar sales environment is required, along with high proficiency in Google Suite and CRM platforms like Salesforce. Fluency in Spanish is mandatory, and candidates must possess a designated, quiet workspace to ensure client confidentiality and HIPAA compliance. Excellent verbal and written communication skills are essential for engaging diverse clientele professionally and empathetically.

Responsibilities

The Bilingual Client Enrollment Specialist will manage high-volume inbound and outbound client interactions using platforms such as Salesforce, NICE, and ThriveSupport. Responsibilities include prospecting new leads, handling inbound calls, conducting outbound outreach for referral programs, and engaging prospective clients. The role involves managing 50+ calls daily while maintaining organization and follow-through, meeting or exceeding KPIs such as client conversion rates and intake targets, and ensuring clients are a strong fit for services. Additionally, specialists will address and escalate client concerns, collaborate within a fast-paced team environment, and perform other duties as requested by supervisors.

Skills

Salesforce

NICE

ThriveSupport

Client Relationship Management

Communication

Attention to Detail

Adaptability

Spanish Language Proficiency

Thriveworks

Mental health services with licensed therapists

About Thriveworks

Thriveworks provides mental health services through licensed therapists and psychiatric providers, catering to a diverse clientele that includes children, teens, couples, and individuals facing issues like anxiety, depression, and stress. Their services are available both in-person and online, making it easier for clients to access care. Thriveworks stands out from competitors by accepting most major insurance plans, which helps make mental health care accessible to over 190 million Americans. The company focuses on administrative tasks such as billing and scheduling, allowing their providers to concentrate on delivering quality therapy. The primary goal of Thriveworks is to ensure that individuals receive personalized mental health care that meets their specific needs.

Cambridge, MassachusettsHeadquarters

2008Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

1,001-5,000Employees

Risks

Increased competition from digital platforms like BetterHelp and Talkspace threatens Thriveworks.

Integration challenges from acquiring Synchronous Health may disrupt service delivery.

Rising operational costs in urban areas could pressure Thriveworks' profit margins.

Differentiation

Thriveworks offers both in-person and online therapy sessions nationwide.

The company accepts most major insurance plans, enhancing accessibility for 190 million Americans.

Thriveworks handles administrative tasks, allowing providers to focus on quality care.

Upsides

Increased demand for teletherapy services boosts Thriveworks' online therapy offerings.

Rising awareness of mental health issues leads to more people seeking Thriveworks' services.

Partnerships with organizations like Help;Hear;Heal expand Thriveworks' reach and impact.

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