[Remote] Bilingual Patient Success Associate- Call Center (Part-Time – English/Spanish) at Luna Physical Therapy

Remote

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Fluency in English and Spanish
High school diploma or equivalent
0–1 year of experience in customer service, healthcare, or administrative roles (healthcare experience preferred)
Excellent written and verbal communication skills
Strong attention to detail and organizational ability
Comfort working in a fast-paced, metrics-driven remote environment
Previous experience with high volume call handling
Empathetic, reliable, and team-oriented mindset
Availability to work part-time, consistently within assigned hours

Responsibilities

Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations
Process medical record requests accurately and efficiently
Manage care plan adjustments, including transfers or patient loss coordination
Navigate multiple systems to update records and communication preferences
Collaborate with therapists and internal teams to resolve patient escalations
Deliver clear, empathetic communication and excellent service
Use ticketing tools to escalate complex issues appropriately
Maintain compliance, accuracy, and detailed documentation in all interactions

Skills

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

Land your dream remote job 3x faster with AI

Try Jobo Free