Bilingual (French/English) Account Coordinator Intern at Koddi

Düsseldorf, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Technology, HospitalityIndustries

Requirements

Bachelor’s degree or equal relevant experience
Must be native French and fluent in English, with the ability to effectively communicate in both languages
Baseline understanding of CRM systems and support practices (Salesforce)
Effective written and verbal communication skills
Learning mindset and ability to learn quickly
Desire to be a part of a fast-paced and high-energy work culture where you may need to multitask
You find it rewarding to solve people’s problems and are proactively improving internal workflows and processes
Self-motivator with robust work ethic with ability to work effectively in both independent and team environments
Desire to work in a collaborative environment that is results driven

Responsibilities

Utilize different ticketing systems including Salesforce, and communicate between both our internal teams and clients within SLA until resolution, providing quality assurance for new activations
Oversee live chat volume across all partners, handling efficient response times, provide quality solutions, and buildout internal workflows for partner-specific escalations
Act as the liaison between hotel clients and strategic account managers, assisting with technical issues and quality response times, building a strong client experience while opening tickets for internal communication and investigations cross-brand
Manage platform access for new and existing clients
Buildout our Onboarding workflow for each partner, providing a “white glove” experience for clients getting setup on our platforms, providing brand-specific collateral, overall best practices, and next steps
Host trainings and webinars for our platforms for new users
Manage strategic account manager assignment post trainings
Support cross-team outreach initiatives to foster program growth
Spearhead monthly internal audits, partnering across internal teams, as an evolving quality check on any active campaign

Skills

Key technologies and capabilities for this role

SalesforceBilingual French EnglishLive Chat MonitoringTicketing SystemsOnboardingAccount AdministrationPlatform Access ManagementWebinarsTrainingsQuality AssuranceClient Services

Questions & Answers

Common questions about this position

What is the location requirement for this internship?

The position is onsite in Düsseldorf.

What is the salary for this role?

This information is not specified in the job description.

What language skills are required for this position?

Candidates must be native French speakers and fluent in English, with the ability to effectively communicate in both languages.

What is the company culture like for this role?

The role is in a fast-paced and high-energy work culture where multitasking is common, and you'll work closely with client services, product, and operational teams.

What makes a strong candidate for this internship?

Strong candidates have a Bachelor’s degree or equivalent experience, native French and fluent English skills, baseline CRM knowledge like Salesforce, effective communication, a quick learning mindset, and a proactive, self-motivated approach in a fast-paced team environment.

Koddi

Advertising technology solutions for travel industry

About Koddi

Koddi provides advertising technology solutions specifically designed for the travel industry. Its main product, Koddi Demand, helps clients, such as travel agencies and hotel chains, improve their advertising strategies by using data-driven insights. This platform allows users to optimize their ad performance and maximize revenue through scalable technology. Unlike many competitors, Koddi focuses exclusively on the travel sector, tailoring its services to meet the unique needs of its clients. The company's goal is to ensure customer success and foster strong relationships, enabling clients to achieve their marketing objectives and drive growth. Koddi operates on a software-as-a-service (SaaS) model, where clients subscribe to access its tools and services, generating revenue through subscription fees and performance-based models.

Fort Worth, TexasHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

401K with Employer Match

We invest in more than just your professional and personal growth.

Wellness - We’ve got you covered with quality insurance, a gym membership reimbursement, and other ad-hoc wellness programs.

Unlimited Vacation - We believe when you are well-rested, you do better work for our clients.

Generous Holiday Schedule - In addition to our unlimited vacation policy, our offices take time off for major national holidays.

Travel Incentives - We want our employees to get out and travel. We offer incentives for personal travel as well as visits to clients and other Koddi offices.

Parental Leave - We offer generous time off to grow your family when you join ours.

Team Bonding Events - Whether it’s an office-wide happy hour, kickball team, or company off-site, we love bringing everyone together for some good old-fashioned team bonding.

Company Retreats - When we travel together, we learn together. We offer company-wide retreats to exciting destinations.

Casual Atmosphere - From our dress code to our open door policy, we spend our energy on what really matters.

Risks

Emerging ad tech startups offer innovative solutions at lower costs, threatening Koddi's market share.

Privacy regulations like CCPA and GDPR may impact Koddi's data-driven strategies.

The shift towards mobile-first interactions requires rapid adaptation of Koddi's platform.

Differentiation

Koddi's Network Insights Dashboard offers unique visibility for commerce media networks.

Koddi Demand optimizes ad strategies with data-driven insights and scalable technology.

Koddi's Quality Score feature enhances ad relevance using machine learning.

Upsides

Koddi's Dynamic Pricing feature maximizes revenue for commerce media publishers.

The rise of private marketplace ad spend aligns with Koddi's strategic partnerships.

Increased desktop demand for travel bookings presents growth opportunities for Koddi.

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