Bilingual French Customer Experience Specialist (Canada-Remote) at Quince

Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, BiotechnologyIndustries

Requirements

The ideal candidate is a bilingual French and English speaker with a people-first approach and an intuitive understanding of customer experience. They should possess world-class communication skills, demonstrating empathy and rigor to provide clear, concise, and helpful information. Exceptional multitasking abilities and the capacity to maintain focus in a high-volume, dynamic work environment are essential. The candidate must be a self-starter comfortable with remote work, flexible to work weekends and holidays, and possess a growth mindset with a collaborative and resourceful attitude.

Responsibilities

The Bilingual French Customer Experience Specialist will troubleshoot and resolve customer concerns, aiming to turn negative experiences into positive ones. They will build customer loyalty through personalized support, adapting quickly to diverse needs with tailored solutions. Responsibilities include navigating multiple systems, handling simultaneous inquiries efficiently, and identifying recurring customer issues to provide feedback for process improvement. The role also requires consistent achievement of key performance metrics such as CSAT, customer retention, response time, and productivity.

Skills

Customer Service

Troubleshooting

Empathy

Critical Thinking

Bilingual French

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$74.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.

Challenges in maintaining product quality as Quince scales could impact customer satisfaction.

Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.

The company partners with over 50 top manufacturers globally for diverse product offerings.

Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.

The global e-commerce market expansion offers Quince opportunities to reach new customers.

Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

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