Technical Support Representative (French Speaking)
BigCommerceFull Time
Entry Level & New Grad
The ideal candidate is a bilingual French and English speaker with a people-first approach and an intuitive understanding of customer experience. They should possess world-class communication skills, demonstrating empathy and rigor to provide clear, concise, and helpful information. Exceptional multitasking abilities and the capacity to maintain focus in a high-volume, dynamic work environment are essential. The candidate must be a self-starter comfortable with remote work, flexible to work weekends and holidays, and possess a growth mindset with a collaborative and resourceful attitude.
The Bilingual French Customer Experience Specialist will troubleshoot and resolve customer concerns, aiming to turn negative experiences into positive ones. They will build customer loyalty through personalized support, adapting quickly to diverse needs with tailored solutions. Responsibilities include navigating multiple systems, handling simultaneous inquiries efficiently, and identifying recurring customer issues to provide feedback for process improvement. The role also requires consistent achievement of key performance metrics such as CSAT, customer retention, response time, and productivity.
Direct-to-consumer e-commerce for fashion and home essentials
Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.