Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Bilingual capabilities (implied by job title)
- Ability to travel up to 20% of the time
- Expert-level knowledge of Quantum Metric product capabilities and configuration options
- Strong understanding of customer business models, strategies, digital properties, key initiatives, goals, and KPIs
- Passion, persistence, and integrity (company values)
Responsibilities
- Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
- Provide training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
- Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
- Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
- Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
- Conduct regular working sessions with clients, product demos, and executive briefings
- Proactively analyze customer data using the Quantum Metric platform to surface data-driven improvements to digital experiences
- Create presentations that summarize actionable opportunities for digital optimization and revenue recovery; present findings with data-driven recommendations and supporting analysis to key client stakeholders
- Proactively identify at-risk accounts based on low platform usage, while creating and executing an action plan to drive platform adoption through business value
- Establish and maintain expert-level knowledge of Quantum Metric product capabilities and configuration options to enable customers to surface actionable insights
- Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
- Partner with account team to secure renewals
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a full-time remote position as Quantum Metric is a remote-first company.
What does the company culture look like?
Quantum Metric prioritizes happy people with a diverse and inclusive culture, offering coaching, training programs, company-wide events, seasonal challenges, local outings, and Employee Resource Groups for various backgrounds and experiences.
What are the key responsibilities of this role?
The role involves teaching customers to analyze data using the platform, providing tailored training sessions, developing consultative relationships by understanding client business models and goals, driving business improvements through insights, and conducting regular working sessions.
What skills or qualities make a strong candidate for this position?
Strong candidates bring a unique perspective, uphold values of passion, persistence, and integrity, and have the ability to engage customers consultatively, provide training, and derive actionable insights, even if they don't meet every qualification.
What is the salary or compensation for this role?
This information is not specified in the job description.
Quantum Metric
Continuous product design and customer insights platform
About Quantum Metric
Quantum Metric focuses on Continuous Product Design, which helps organizations understand and prioritize the needs of their customers. The platform gathers insights from a significant portion of internet users, allowing businesses in sectors like retail, travel, financial services, and telecommunications to make informed decisions. By promoting a customer-centric approach, Quantum Metric enables teams to quickly align on what customers want and discover valuable opportunities for improvement. Unlike many competitors, Quantum Metric emphasizes real-time insights and collaboration between business and technology teams. The company's goal is to enhance customer experiences and drive value for its clients through a subscription-based model.
Colorado Springs, ColoradoHeadquarters
2015Year Founded
$221.8MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Consumer SoftwareIndustries
201-500Employees
Benefits
Flexible work environment
PTO plan
Health insurance
WFH + Internet Stipend
Growth opportunities
Equity + 401(k) matching
Risks
Market saturation from AI-driven analytics platforms could reduce differentiation.
Flexible payment options may shift focus from Quantum Metric's core services.
Competitive pressure from Alibaba and E-Mart partnership may impact retail clients.
Differentiation
Quantum Metric is a pioneer in Continuous Product Design, focusing on customer needs.
Felix AI offers real-time session summarization, enhancing digital customer experience.
Quantum Metric captures insights from 29% of the world's internet users.
Upsides
Increased focus on AI-driven analytics tools enhances customer experience.
Quantum Metric's new product suite improves digital decision-making.
Growing online shopping trends boost demand for digital platforms.
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