Bilingual Licensed Customer Service Agent
Kin Insurance$48,000 - $50,000/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer ServiceIndustries
Requirements
Candidates must possess a high school diploma or GED, along with six months of previous customer service experience, and preferred experience in a call center or with insurance. Fluency in both Spanish and English is required, demonstrating a pleasant telephone demeanor and multitasking skills, and proficiency in PC usage with a typing speed of 3,000 KSH or 25 WPM, achieving an error ratio of less than 5%. Successful completion of all required new hire training is also necessary.
Responsibilities
The Bilingual Customer Service Representative will review policy information to determine underwriting guidelines, serve as the primary contact for insureds, agents, and lien holders, provide superior customer service by offering solutions and options within company guidelines, and periodically attend office-based training or meetings as needed.
Skills
Spanish
English
Customer Service
PC Usage
Typing (3000 KSH/25 WPM)
Error Ratio (less than 5%)
Keeper
Digital platform for bookkeeping efficiency
About Keeper
Keeper.app provides a digital platform designed to assist bookkeeping and accounting firms in improving their operational efficiency. The main feature of the platform is a client portal that facilitates better communication between firms and their clients, along with comprehensive reporting packages that help streamline the month-end closing processes. By offering a subscription-based service, Keeper.app generates revenue through monthly or annual fees paid by its clients. What sets Keeper.app apart from its competitors is its strong emphasis on enhancing quality control and process efficiencies, as well as its commitment to exceptional customer service. The company's goal is to onboard more bookkeeping firms to its platform, thereby increasing productivity and simplifying their workflows.
Austin, TexasHeadquarters
2020Year Founded
$126.5KTotal Funding
SEEDCompany Stage
Enterprise Software, FintechIndustries
11-50Employees