Bilingual Customer Service Representative (1 of 2) | Markham, Ontario, Canada at Johnson & Johnson

Markham, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTech, Vision CareIndustries

Requirements

Bilingual (English and French proficiency implied by "Bilingual Customer Service Representative")
Ability to handle data entry, returns processing, and tasks in departmental operating systems
Proficiency in processing customer orders via phone, fax, email, or EDI
Skills in validating data for pricing, terms, exceptions, special shipping requirements, and certifications
Capability to resolve customer queries on product quality, availability, substitutions, inventory, order status, pricing, billing, invoices, and carrier concerns
Experience in advising on product availability and inventory status
Ability to assist sales team with account inquiries and issues
Competence in responding to customer complaints, escalating as needed, and maintaining account information
Strong interaction skills with internal and external customers, explaining procedures, and promoting positive relationships
Capacity to analyze, process, and respond to customer and sales team needs
Ability to maintain customer account information and billing paperwork for efficient billing
Willingness to provide recommendations to improve organizational processes
Readiness to handle progressively challenging tasks for personal development

Responsibilities

Manage all order fulfillment activities, including data entry, returns processing, and related tasks in departmental operating systems
Process all customer orders by phone, fax, email, or EDI; validate data for pricing, terms, exceptions, special shipping requirements, and certifications; handle from entry through shipment and invoicing
Resolve customer queries on product quality, availability, substitutions, inventory, order status, pricing, billing, invoices, and carrier concerns; update training records and coordinate work schedules for timely shipping and invoicing
Advise customers on product availability and inventory status; assist sales team with account inquiries and issues involving product quality, carrier concerns, availability, pricing, and billing
Respond to customer complaints immediately, escalate as needed, and maintain customer account information for efficient billing and paperwork
Interact with internal and external customers, respond to requests, explain procedures, promote positive relationships, and represent company interests
Provide outstanding customer support by analyzing, processing, and responding to needs of customers and the sales team
Maintain customer account information and related billing paperwork to ensure efficient billing
Provide recommendations and alternatives to improve organizational processes
Handle progressively challenging tasks for personal development
Answer incoming calls, investigate claims and issues, and process returns
Partner with customers and sales colleagues to ensure transactions are completed promptly and in line with policies, proactively communicating important information
Oversee both inbound and outbound calls

Skills

Bilingual

Customer Service

Order Fulfillment

Customer Management

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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