Bilingual Collections Specialist at Goodleap

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Sustainable Energy, FintechIndustries

Requirements

1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
Excellent verbal and written communication skills
Prior call center experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual Spanish/English required

Responsibilities

Outbound/Inbound calls with delinquent borrowers
Find solutions to help bring borrower’s loans to a current status
Process payments for borrowers with past due payments
Maintain daily, weekly, and monthly collection and metric goals
Remain in compliance with Goodleap’s collections policies and procedures
Contacting borrowers with delinquent accounts and collecting past due payments
Providing appropriate payment solutions to cure borrower’s delinquency
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

Skills

Key technologies and capabilities for this role

collectionscredit managementsalesnegotiationpersuasionverbal communicationwritten communicationoutbound callsinbound callspayment processing

Questions & Answers

Common questions about this position

What is the compensation for the Bilingual Collections Specialist role?

The position pays MXN $89.33 per hour plus a bonus.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this Collections Specialist position?

Required skills include 1-2 years of direct experience in credit and collections, excellent verbal and written communication skills, proficiency with Microsoft Office, self-motivation, goal-orientation, and bilingual Spanish/English proficiency. Prior call center experience with financial products and knowledge in sales, negotiation, and persuasion are also preferred.

What is the company culture like at GoodLeap?

GoodLeap emphasizes a team-oriented environment, as the role requires being a team player, along with a professional demeanor, self-motivation, and goal-orientation.

What makes a strong candidate for this Bilingual Collections Specialist role?

Strong candidates will have 1-2 years of credit and collections experience, bilingual Spanish/English skills, excellent communication, call center background with financial products, and proficiency in Microsoft Office, while demonstrating self-motivation, goal-orientation, and teamwork.

Goodleap

Marketplace for sustainable home upgrades and financing

About Goodleap

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and expertise. The company's goal is to help homeowners make environmentally conscious upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Roseville, CaliforniaHeadquarters

2003Year Founded

$778.2MTotal Funding

DEBTCompany Stage

Energy, Fintech, Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Emerging fintech companies offering similar solutions could erode GoodLeap's market share.

Rising interest rates may reduce the affordability of GoodLeap's financing options.

Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

Differentiation

GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.

The company partners with over 18,000 professionals nationwide for home improvement solutions.

GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

Upsides

GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.

The company raised $800 million to expand in a $430-billion-per-year market.

Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

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