Bilingual Call Center Supervisor, Patient Access Programs at SmithRx

Plano, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health-Tech, Pharmacy Benefit Management, HealthcareIndustries

Requirements

At least 2 years of management experience in a health care setting
HS diploma or GED or equivalent work experience
Bilingual in Spanish highly preferred
Previous experience helping patients/members with healthcare
Experience in conflict resolution
Passion for mentoring and helping team members with career pathing and skills enhancement
Solutions-oriented problem solver driven by creating operational efficiencies
Excellent written and verbal communication skills
Experience working at a fast-growing startup is a plus
Previous experience with patient drug advocacy is a plus
Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus
Must be within commutable distance to Plano, TX

Responsibilities

Directly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance
Recruit and hire new team members
Lead training and onboarding for all new team members
Provide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team
Manage team to meet target KPIs associated with our patient advocate teams
Ensure efficient allocation of operational center resources and maintain high performance standards
Identify and drive areas for operational process improvements to support scale
Cross-functional collaboration with other departments

Skills

Call Center Management

Team Supervision

Patient Advocacy

Drug Procurement

Enrollment Programs

Customer Service

Healthcare Operations

Bilingual

SmithRx

Pharmacy benefit management with transparent pricing

About SmithRx

SmithRx operates as a Pharmacy Benefit Manager (PBM) that focuses on managing prescription drug plans for self-insured employers and plan sponsors. The company uses a transparent pricing model called "Pass Through Pricing," where it charges only an administrative fee and passes all rebates from prescriptions directly to clients and their members. This model contrasts with traditional PBMs that often inflate drug prices and retain rebates for profit. SmithRx's clients benefit from a technology platform that utilizes real-time data to improve service delivery, ensuring efficient and high-quality pharmacy benefit management. The company also provides a concierge service to enhance support for both members and clients. SmithRx aims to simplify pharmacy benefits while maximizing value for its clients through transparency, advanced technology, and exceptional customer service.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$94.8MTotal Funding

SERIES_CCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Holidays

Wellness Program

Commuter Benefits

Parental Leave

Mental Health Support

Professional Development Budget

Risks

Increased competition from technology-driven PBMs like Capital Rx could erode market share.

Rapid technological advancements may require costly updates to SmithRx's platform.

Potential regulatory scrutiny on PBM pricing models could impact SmithRx's business model.

Differentiation

SmithRx uses a transparent 'Pass Through Pricing' model, unlike traditional PBMs.

The company leverages real-time data for efficient pharmacy benefit management services.

SmithRx offers concierge-level service, enhancing customer satisfaction and support.

Upsides

SmithRx secured $60M in Series C funding, indicating strong investor confidence.

Partnership with Banjo Health enhances prior authorization processes using AI technology.

Collaboration with TheracosBio offers cost-effective drug options for Type 2 Diabetes.

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