Bike Mechanic at Zoom

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Vehicles, Logistics, Delivery ServicesIndustries

Requirements

Experience with e-bikes and their electrical components i.e. lithium-ion batteries
Experience in a retail or customer facing operational environment
Fantastic communication and customer service skills
Strong organisational skills and ability to handle multiple responsibilities and tasks
Comfortable working with tools and software
Excellent attention to all the little details, with great pride in the quality of work
A natural team player, humble and willing to get their hands dirty, helping others
A passion for bikes or cycling

Responsibilities

Ensure our riders have a seamless in-person support experience
Take our riders through their onboarding process and all safety requirements
Help our riders troubleshoot any issues they may experience
Perform repairs and maintenance on Zoomo's e-bikes, including but not limited to: replacing batteries, motors, controllers, wiring, brakes, drivetrain components, and suspension systems
Utilize specialized tools and equipment to perform advanced repairs, such as wheel truing, headset adjustments, and frame alignment
Communicate effectively with customers, answering questions and providing recommendations on bike maintenance, repair, and upgrades
Keep accurate records of all work performed on bicycles, including detailed notes on parts and labor
Maintain a clean and organized workshop, ensuring that tools and equipment are in good condition and properly stored
Work closely with the City Operations Manager (who is primarily based in Sydney) to work on continuous process and operational improvements to ensure the store and team's success

Skills

Bicycle Mechanics

Electric Bike Repair

Bike Servicing

Customer Onboarding

Safety Training

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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