Job Description: Sales Manager (Remote)

Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]

Company Overview

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic. Our mission is to unlock the capital that fuels small businesses across America. We have been recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®. Forward is committed to investing in its employees, technology, and customer experience for long-term success.

Our Dominican Republic operations are crucial for providing best-in-class service to our partners and merchant clients. This includes efficiently processing funding applications and delivering multitasking internal and external services to our data-driven organization. We plan to continue growing our operations in the Dominican Republic and increasing the value this region provides.

Position Overview

In this role, you will manage a team of sales representatives responsible for prospecting efforts for our Paid in Full portfolio. You will report to the Director of Renewals and collaborate with other departments in both our Santiago and Boston offices.

Responsibilities

• Oversee a team of Customer Engagement Representatives, including managing, coaching, and developing the team to meet specific metrics and outcomes.
• Partner with the US Sales team to ensure clear alignment in our approach and customer engagement.
• Leverage data and analytics to assess individual and departmental performance, using this information to evolve processes.
• Provide continuous coaching and development to the team through frequent feedback conversations based on call reviews, account reviews, and key data.
• Proactively identify areas for improvement in how we partner with our customers and partners, and hold the team accountable for implementing and adapting to changes.
• Enhance existing processes and implement creative new ways for the team to meet their goals.
• Act as an excellent change manager, demonstrating the ability to launch successful changes across the department, understanding their impact on other teams and the company, and leveraging relationships to build buy-in.

About You

• Passionate: You love what you do, have a positive attitude, understand the impact of your work, and demonstrate high energy and commitment.
• Empathic: You genuinely care about our customers and handle interpersonal relationships with respect and utmost professionalism.
• Collaborative & Supportive: You work well with others, take ownership of tasks, and ensure work is done efficiently, effectively, and equitably. You are a team player.
• Strategic Thinking: You approach work strategically, setting clear objectives, developing action plans, and implementing strategies for success.
• Motivational Leadership: You are skilled at inspiring and motivating your team.
• Communicative: You speak and write clearly, communicate openly with people, and interact effectively with customers and colleagues in a courteous, respectful manner, building rapport.
• Adaptable: You embrace change in evolving sales environments, learn new experiences, and adjust strategies accordingly.
• Attentive to Detail: You meticulously review important information to ensure accuracy and quality.
• Coachable: You are open to feedback and continuous professional improvement, and able to adapt to changes.
• Proactive and Results-Driven: You go the extra mile to get things done, including working overtime when needed.
• Competitive: You have a strong desire to win, both individually and as a team.
• Emotionally Intelligent: You remain calm during escalated customer interactions.

Requirements

• Bachelor’s degree
• At least 2 years of [Specific experience requirement not fully provided]