Global Head of Support
360Learning- Full Time
- Expert & Leadership (9+ years)
Employment Type: Contract Location Type: Remote Workplace: Remote Department: Player Support Published: 2025-07-08
Keywords International Japan, the Japanese subsidiary of Keywords Studios headquartered in Ireland, was established in 2009. We currently employ approximately 400 individuals in Japan and operate across over 70 global locations with more than 12,000 professional team members. As a leading game service provider, we partner with clients to offer a wide range of services including game development, art asset creation, voice production, QA testing (debugging), localization, marketing, and player engagement. Our internal work environment is casual, diverse, and flat, with both English and Japanese as official languages. We value work-life balance and encourage a healthy separation between work and personal life.
We are currently seeking a Chinese (Simplified) Customer Support Agent for our Player Engagement department. In this role, you will be responsible for responding to inquiries from players of a well-known game in Chinese (Simplified) via email or chat.
Must-Have:
Preferred:
Ideal Candidate:
Note on Japanese Skills: Candidates without JLPT scores but with equivalent skills through study abroad or work experience are highly encouraged to apply.
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Role Information:
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.