Banker Supervisor at Banner Bank

Liberty Lake, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

H.S. Diploma: General Education (Required)
NMLS registration (Preferred)
4 to 6 years of teller experience including sales experience with established goals (Required)
2 to 4 years of experience leading a project, process or team
Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
Thorough knowledge of all retail products and services
Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending
Proven client service, interpersonal, and relationship building skills
Effective verbal and written communication skills; proper phone and email etiquette
Effective selling, cross selling and referral skills
Strong mathematical, problem solving, and negotiation skills
Ability to analyze client credit data and other related financial information
Experience in a financial sales representative oriented role

Responsibilities

Provide exceptional customer service while engaging in sales and service activities at branch locations
Support the Branch Manager or Client Service Manager in developing an on-going sales performance culture
Assist clients in achieving their financial goals by actively referring Bank products/services
Refer clients to other Bank specialists when applicable
Process a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments
Balance cash drawer, counting currency and coin accurately
Act as a leader in sales, operations, and client service
Manage the operations of the branch along with the training, mentoring, and coaching of the teller team
Assist with operational tasks and ensure they are completed on time
Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results
Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools
Present tailored solutions that meet the client’s specific financial needs
Refer clients to other lines of business as appropriate
Answer questions and resolve technical problems on client accounts
Develop and maintain in-depth knowledge of all operational processes and requirements; meet compliance standards
Comply with, and ensure staff follows, policies, procedures, security requirements, and government regulations

Skills

Key technologies and capabilities for this role

customer servicesalesfinancial transactionscash handlingteller operationsteam leadershiptrainingmentoringbranch operationsrisk managementclient referralsloan payments

Questions & Answers

Common questions about this position

What experience is required for the Banker Supervisor position?

Candidates need 4 to 6 years of teller experience including sales experience with established goals, and 2 to 4 years of experience leading a project, process, or team.

What education is required for this role?

A High School Diploma or General Education is required, with NMLS registration preferred.

Is this a remote position or does it require working in a branch?

This is an in-person role at branch locations throughout Washington, Oregon, Idaho, and California.

What is the company culture like at Banner Bank?

Banner Bank emphasizes core values of listen, learn, and help, fostering an outstanding workplace culture that earned Great Place to Work Certification and recognition as one of Forbes' Best 100 Banks.

What skills and knowledge are needed to succeed as a Banker Supervisor?

Key skills include basic knowledge of retail product philosophy, policy, procedures, documentation and systems; thorough knowledge of all retail products and services; and demonstrated knowledge of all complex accounts and consumer products, along with leadership in sales, operations, and client service.

Banner Bank

Provides banking services and financial products

About Banner Bank

Banner Bank provides a variety of financial services to individuals and businesses in the Western United States, including checking and savings accounts, loans, mortgages, and investment services. The bank operates over 200 locations across Washington, Oregon, California, and Idaho, managing assets of more than $12.6 billion. Its products work by offering tailored financial solutions and expert guidance to meet the specific needs of each client, ensuring personalized service. Unlike many competitors, Banner Bank emphasizes quality, teamwork, and community involvement, which has earned it accolades such as being named the Best Bank in the Pacific Region by Money Magazine and receiving a five-star rating from Bauer Financial for financial strength. The goal of Banner Bank is to provide exceptional financial services while fostering strong community ties and ensuring customer satisfaction.

Walla Walla, WashingtonHeadquarters

1890Year Founded

IPOCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Risks

Increased competition from digital-only banks may erode market share.

Rising interest rates could decrease loan demand, affecting revenue.

Evolving cybersecurity threats pose risks to customer data security.

Differentiation

Banner Bank emphasizes community involvement and personalized customer service.

The bank has been recognized as one of America's Most Trustworthy Companies.

Banner Bank offers tailored financial solutions to meet diverse client needs.

Upsides

Banner Bank's focus on ESG practices attracts environmentally conscious customers.

The bank's strong community ties enhance customer loyalty and brand reputation.

Recognition as a trustworthy company boosts customer confidence and retention.

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