Back-Office Officer - Debt Collection at Qonto

Paris, Île-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Bring external expertise in debt collection operations and a desire to learn and contribute
Ability to work collaboratively with Risk team, Legal team, and other operational teams
Comfortable with autonomy to propose improvements and build processes
Strong analytical skills to analyze collection data, identify patterns, and propose improvements to credit granting model

Responsibilities

Manage and optimize debt collection operations, working with internal processes and external BPO partners to ensure effective recovery
Produce client lists for collection calls, conduct weekly follow-ups with BPO partner, and monitor collection performance
Declare losses and manage accounts sent to legal recovery in collaboration with the Risk team
Build and implement payment installment plans for clients, handling direct client communication when needed
Prepare and manage files sent to legal recovery partners, ensuring all documentation is complete and compliant
Analyze collection data to identify patterns and propose improvements to credit granting model in collaboration with the Risk team
Contribute to other operational tasks related to accounts with negative balances and unpaid items as activity evolves

Skills

Debt Collection

Operational Processes

BPO Management

Client List Production

Banking Operations

Qonto

Digital banking platform for business finances

About Qonto

Qonto is a digital banking platform that simplifies business finances by offering services like business accounts, expense management, and bookkeeping. It operates on a subscription-based model, allowing businesses to choose plans that fit their needs and scale as they grow. A standout feature is the ability to process hundreds of transfers at once, which is ideal for high transaction volumes. Qonto aims to provide efficient banking solutions with excellent customer service, available in five languages.

Paris, FranceHeadquarters

2016Year Founded

$670.5MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Tailor-made remote policy

Lunch Card

Dynamic career tracks

Competitive salary package

Employee well-being initiatives

Risks

Increased competition in the fintech sector could erode Qonto's market share.

Reliance on third-party platforms like Wise may expose Qonto to operational risks.

Rapid expansion into new markets could strain Qonto's resources and operations.

Differentiation

Qonto offers a unique feature to initiate hundreds of transfers simultaneously.

The platform provides API connectivity for seamless integration with other financial systems.

Qonto's customer service supports five languages, available seven days a week.

Upsides

Qonto's expansion into four European markets increases its customer base significantly.

The Wise Platform partnership enhances Qonto's cross-border payment capabilities.

The SEPA Direct Debit feature will improve cash flow management for customers.

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