NeuraFlash

AWS Solution Architect

Colombia

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Contact Center as a Service (CCaaS)Industries

AWS Solution Architect

Position Overview

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Responsibilities

As an AWS Solution Architect, you will have the opportunity to:

  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity.
  • Facilitate business process reviews to identify customer requirements and processes.
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimates for delivering that ROI.
  • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services.
  • Oversee and mentor technical teams, providing guidance and support to ensure that the proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards.
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and understandably, and manage expectations and priorities.
  • Drive best practice contact center design into each and every aspect of solution delivery.
  • Effectively manage all aspects of project and customer communications.
  • Deliver customer end-user training and documentation.
  • Exercise independent judgment, and take the lead role on enterprise-level projects with minimal direction from senior management.
  • Lead vision and strategy discussions with contact center and customer service leadership and management.

Qualifications

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js).
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy.
  • Contact Center architecture knowledge.

Company Information

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Employment Type:

  • [Employment Type not specified]

Location Type:

  • [Location Type not specified]

Salary:

  • [Salary not specified]

Skills

AWS
Amazon Connect
CCaaS
Salesforce
Generative AI
AI Agents
Business Process Review
Customer Requirements
ROI Analysis
Agent Experience
Productivity Improvement

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters
2016Year Founded
$2.2MTotal Funding
DEBT_PPCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Benefits

Remote Work Options
Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.
Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.
Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.
The company offers tailored solutions, partnering with major firms like Macy's for implementation.
NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.
Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.
The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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