AWS Solution Architect

The AWS Solution Architect will ensure customer success in building and launching Amazon Connect solutions, conduct technology assessments and audits to identify the need for moving to the CCaaS AWS Connect Platform, and facilitate business process reviews to identify customer requirements. They will educate customers on the value proposition of AWS, participate in architectural discussions, lead discovery, help customers build ROIs, and deliver presentations. The role involves translating customer requirements into contact center designs, overseeing and mentoring technical teams, acting as a liaison between technical teams and business stakeholders, and driving best practice contact center design. Responsibilities also include managing project and customer communications, delivering customer end-user training and documentation, exercising independent judgment on enterprise-level projects, and leading vision and strategy discussions with leadership.