[Remote] AWS Solution Architect at NeuraFlash

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud ComputingIndustries

Requirements

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins

Responsibilities

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS and participate in deep architectural discussions
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimates
Translate customer requirements into contact center design, leveraging best practices and other AWS Services
Oversee and mentor technical teams to ensure proposed solution is delivered on time, on budget, and to quality standards
Act as a liaison between technical teams and business stakeholders
Drive best practice contact center design into each aspect of solution delivery
Effectively manage all aspects of project and customer communications
Deliver customer end-user training and documentation
Exercise independent judgment and lead enterprise-level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management

Skills

Key technologies and capabilities for this role

AWSAmazon ConnectSolution ArchitectureTechnology AssessmentBusiness Process ReviewCustomer Success

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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