AWS Manager

Delhi, Delhi, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Information Technology, Software DevelopmentIndustries

Requirements

Candidates must have a minimum of 3 years of experience leading and managing technical teams, with experience managing managers being an advantage for Senior Manager roles. A strong understanding of AWS cloud architecture, security, compliance, and automation is essential, alongside proven success in driving innovation and efficiency within technical teams. Experience in the Contact Center domain, particularly with Amazon Connect and its integration with Salesforce Service Cloud, is required, as is an AWS Solution Architect Associate Certification.

Responsibilities

The AWS Manager will act as the AWS subject matter expert, providing leadership and guidance to internal teams, while also coaching, mentoring, and developing junior AWS team members. Responsibilities include managing project resource staffing, utilization, and capacity planning, driving hiring strategies, and building high-performing teams. The role involves establishing and overseeing OKRs, collaborating with business leaders, and representing the company in talent acquisition efforts. Technically, the manager will architect, implement, and optimize AWS solutions, oversee cloud governance and DevOps practices, and lead complex AWS projects integrating services like Amazon Connect, Lex, SageMaker, Q, and Bedrock. They will also drive innovation in CCaaS by leveraging AWS and third-party platforms, ensuring seamless integration between Amazon Connect and Salesforce Service Cloud, and advocating for AWS best practices.

Skills

AWS

Generative AI

Salesforce

Amazon Connect

Service Cloud Voice

Agentforce

Project Management

Team Leadership

Mentoring

Performance Management

Resource Planning

Capacity Planning

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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