AWS Manager / Sr. Manager

Position Overview

NeuraFlash is seeking an experienced AWS Manager / Sr. Manager to lead and mentor technical teams, architect and implement robust AWS solutions, and drive innovation in the Cloud Contact Center as a Service (CCaaS) space. This role offers the opportunity to shape the future of AI-powered business solutions, working with cutting-edge technologies like Agentforce, Salesforce, and various AWS services.

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Managerial Roles & Responsibilities:

• Act as the AWS subject matter expert, providing leadership and guidance to internal teams.
• Coach, mentor, and develop junior AWS team members while setting clear goals and expectations.
• Conduct regular performance reviews, 1-on-1 meetings, and personal development planning.
• Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition.
• Drive hiring strategies to support organizational growth.
• Build and lead high-performing teams, fostering a collaborative and motivated work culture.
• Establish and oversee OKRs, ensuring alignment with business objectives.
• Collaborate with business leaders to prioritize initiatives and drive impactful outcomes.
• Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace.
• Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect.

Technical Roles & Responsibilities:

• Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements.
• Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience.
• Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency.
• Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock.
• Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral).
• Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle).
• Identify and address technical challenges, proactively resolving roadblocks for teams.
• Advocate for AWS best practices and provide technical leadership in solution design.

Qualifications:

• Minimum 3 years of experience leading and managing technical teams.
• For Sr. Manager roles, experience managing Manager(s) is an added advantage.
• AWS Solution Architect Associate Certification.
• Strong expertise in AWS cloud architecture, security, compliance, and automation.
• Proven track record of leading technical teams while driving innovation and efficiency.
• Experience in the Contact Center domain, particularly with Amazon Connect.

Employment Type:

• [Employment Type will be specified here]

Location Type:

• [Location Type will be specified here]

Salary:

• [Salary will be specified here]