Automation Sustaining Engineer at Formic

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, RoboticsIndustries

Requirements

Minimum of 10+ years of experience in manufacturing automation engineering
Proficiency in automation technologies

Responsibilities

Diagnose and remedy automation failures to minimize downtime
Design and deploy preventative strategies that boost system uptime and reliability
Drive continuous-improvement projects: scope, plan, and deliver hardware/software upgrades
Analyze production data and field diagnostics to uncover performance-optimization opportunities
Provide remote support for customer needs in the field: responding to calls and support tickets; diagnosing issues; guiding customers through solutions remotely; and triaging to onsite team members when needed
Provide Field Service support--being the primary responder for reactive and preventative maintenance--in your local area
Partner with Product, Deployment, and Engineering teams to standardize and streamline equipment setups
Own equipment documentation: operating procedures, maintenance logs, and change-control records
Mentor and train other technicians and engineers on best practices for system health and troubleshooting
Enforce compliance with safety standards, industry regulations, and internal quality guidelines
Serve as the go-to technical authority for complex escalations and cross-functional initiatives
Cultivate vendor relationships to ensure robust support, parts availability, and advanced diagnostics
Stay ahead of automation trends; recommend and pilot cutting-edge solutions that align with Formic’s roadmap

Skills

Key technologies and capabilities for this role

RoboticsAutomationPreventative MaintenanceCorrective MaintenancePredictive MaintenanceMonitoringDiagnosticsManufacturingCustomer SuccessRobot Performance

Questions & Answers

Common questions about this position

What are the main responsibilities of an Automation Sustaining Engineer?

Responsibilities include diagnosing and remedying automation failures to minimize downtime, designing preventative strategies to boost uptime, driving continuous-improvement projects with hardware/software upgrades, analyzing data for optimization, and providing remote support for customer issues.

Is this position remote or does it require onsite work?

The role involves providing remote support for customer needs, such as responding to calls, diagnosing issues, and guiding solutions remotely, with triaging to onsite teams when needed. Full remote or office policy is not specified.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Formic?

Formic focuses on revolutionizing American manufacturing through accessible automation, with a Production Optimization Team dedicated to customer satisfaction, seamless robot operation, and maximizing performance via Customer Success and Monitoring & Maintenance teams.

What skills or experience make a strong candidate for this role?

Strong candidates will have expertise in robotics and manufacturing, experience troubleshooting automation systems, analyzing production data, and working with production teams, quality assurance, and engineering personnel to ensure equipment performance.

Formic

Affordable factory automation solutions on demand

About Formic

Formic makes factory automation accessible and affordable for businesses by offering flexible automation solutions without significant upfront costs. Clients pay a low hourly rate for the use of automation systems, while Formic manages deployment, monitoring, and maintenance. The company tailors its solutions to meet specific client needs and provides 24/7 support, ensuring high reliability with a historical uptime of 99%. Formic's goal is to simplify the automation process, helping businesses improve efficiency and reduce labor costs.

Chicago, IllinoisHeadquarters

2020Year Founded

$57.5MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Industrial & ManufacturingIndustries

51-200Employees

Benefits

99% coverage for Medical, dental, & vision insurance plans (75% coverage for dependents)

Life insurance, Short Term Disability, & Long Term Disability plans

Employee Assistance Program

Paid parental leave

Equity

Company-sponsored 401k

$2,000 Home office allowance

Monthly phone & internet reimbursement

Flexible time off policy and 10+ company holidays

Bi-annual all-company retreats

Risks

Competition from established players like Waymo could overshadow Formic's market presence.

Rapid technological advancements may render Formic's offerings obsolete without continuous innovation.

Economic downturns could challenge Formic's pay-as-you-go revenue model.

Differentiation

Formic offers a pay-as-you-go model for automation, reducing financial risk.

The company provides 24/7 monitoring and maintenance, ensuring 99% uptime for clients.

Formic's tailored solutions adapt to specific client needs, enhancing operational efficiency.

Upsides

Formic secured $27.4 million in Series A financing, boosting growth potential.

Partnership with Mitsubishi enhances Formic's automation expertise and customer value.

Strategic leadership additions focus on scaling operations and financial infrastructure.

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