Automation Engineer - Workflow Automation

Employment Type: Full time

Position Overview:

CrowdStrike, a global leader in cybersecurity, is seeking a world-class Automation Engineer to join its growing global IT organization. This role is central to the company's internal automation strategy, focusing on streamlining and automating business and IT workflows. The successful candidate will design and implement solutions to eliminate manual processes, reduce operational friction, and enable scale through smart, secure automation. This position will transform the employee experience by building integrations, automating approvals, orchestrating service delivery, and empowering self-service.

About the Role:

As a Workflow Automation Engineer, you will partner across functions including IT, Security, HR, and Finance. You will leverage tools such as Power Automate, ServiceNow, Python, APIs, and low-code/no-code platforms. This is a hands-on technical role based in our Pune, India office, requiring deep problem-solving skills, a passion for automation, and a collaborative spirit.

Responsibilities:

• Design and implement workflow automations for a wide range of use cases across IT, Security, HR, Finance, and Engineering (e.g., onboarding/offboarding, asset management, access provisioning, ticket routing).
• Build scalable automations using tools like Power Automate, ServiceNow Workflows, custom Python scripts, REST APIs, and other integration platforms.
• Streamline service delivery by eliminating manual steps, reducing handoffs, and enabling self-service through chatbots, forms, and automated approvals.
• Partner with process owners to understand requirements, identify automation opportunities, and deliver secure, maintainable, and scalable solutions.
• Improve operational efficiency and consistency by enforcing logic, validation, and standardization through automated workflows.
• Ensure auditability and security in all automation designs, protecting data, managing access controls, and logging actions for traceability.
• Continuously monitor and optimize automations for performance, reliability, and usage; proactively address failures or edge cases.
• Document workflows, integrations, and runbooks, and evangelize best practices across teams.
• Mentor and support others in automation adoption, promoting a culture of operational excellence and digital enablement.

Requirements:

• 3–5 years of hands-on experience building enterprise-grade automations and workflows using low-code platforms (e.g., Power Automate, ServiceNow, Zapier, Workato), scripting (e.g., Python, JavaScript), and API integration.
• Solid understanding of REST APIs, webhooks, authentication (OAuth, tokens), and working with JSON/XML payloads.
• Strong problem-solving skills and ability to break down complex processes into automation-friendly components.
• Familiarity with ITSM platforms (such as ServiceNow), ticketing systems, and enterprise SaaS ecosystems (Okta, Slack, Jira, Zoom, etc.).
• Excellent written and verbal communication skills, with the ability to work cross-functionally and influence without authority.
• Passion for automation.

Company Information:

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches. We have redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company with a culture that provides flexibility and autonomy, empowering every CrowdStriker to own their careers. We seek talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. The future of cybersecurity starts with you.