Automation Architect II at Astra

Hyderabad, Telangana, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Proven experience architecting automation solutions across CCaaS, ServiceNow (or other ITSM platforms), and RPA or workflow orchestration tools (e.g. UiPath, Power Automate, Workato, ServiceNow Flow Designer)
Strong understanding of AI and machine learning integration in service operations (chatbots, intent detection, predictive routing, sentiment analytics, etc)
Hands-on experience building data-driven workflows, integrating APIs, and managing cloud environments
Ability to translate business problems into automation opportunities and communicate complex ideas to both technical and non-technical audiences
A mindset that blends innovation, human empathy, and operational rigor, always looking to improve both the agent and end-user experience
Excellent communication, collaboration, and stakeholder engagement skills
Preferred: 5+ years in automation architecture, ITSM/ServiceNow engineering, or intelligent operations design
Preferred: Familiarity with CCaaS platforms (Five9, Genesys, NICE, Amazon Connect, etc)
Preferred: Experience with integration and API design, data pipelines, or observability platforms
Preferred: Certifications in ServiceNow, ITIL, or automation technologies

Responsibilities

Architect automation frameworks and blueprints that integrate CCaaS platforms, ServiceNow, and other IT ecosystems to streamline ticket handling, routing, and resolution
Design and implement intelligent workflows using AI, RPA, and orchestration tools to improve end-user support experiences
Collaborate with cross-functional teams, like Service Desk operations, data analytics, AI engineers, and business process owners, to identify automation opportunities and measure business value
Lead proof-of-concepts and pilots, moving successful designs into scalable, production-ready automations
Leverage data and insights to continuously optimize workflows, reduce manual effort, and enhance agent and end-user experiences
Stay ahead of emerging trends in CCaaS, ITSM, AIOps, and automation technologies, translating them into practical innovation within Astreya’s Service Desk practice
Act as a trusted advisor to clients and internal teams, evangelizing automation strategy and best practices

Skills

Key technologies and capabilities for this role

ServiceNowCCaaSRPAUiPathPower AutomateWorkatoServiceNow Flow DesignerAIMachine LearningChatbotsIntent DetectionPredictive RoutingSentiment AnalyticsAPIsCloud EnvironmentsAIOps

Questions & Answers

Common questions about this position

What experience is required for the Automation Architect II role?

Proven experience architecting automation solutions across CCaaS, ServiceNow (or other ITSM platforms), and RPA or workflow orchestration tools like UiPath, Power Automate, Workato, or ServiceNow Flow Designer is required, along with strong understanding of AI and machine learning integration in service operations, hands-on experience with data-driven workflows, API integrations, and cloud environments.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the work location?

This information is not specified in the job description.

What is the company culture like at Astreya?

Astreya values curiosity, creativity, and a bold spirit to challenge the status quo, with automation and AI at the heart of transforming support experiences; employees have autonomy to design and build impactful automations in a collaborative environment.

What makes a strong candidate for this Automation Architect II role?

A strong candidate is a problem solver who translates complex service needs into scalable solutions, a collaborative technologist bridging IT operations, business stakeholders, and user experience, with a curious innovator mindset blending innovation, human empathy, and operational rigor, plus excellent communication and stakeholder skills.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

Land your dream remote job 3x faster with AI

Try Jobo Free