Auto Servicing Specialist I at Upgrade

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

2+ years of customer service experience
1+ years of experience in servicing or collections in the automotive industry
High School Diploma or equivalent
Working knowledge and experience with FDCPA and FCRA regulations
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Demonstrated ability to multi-task and work in a fast-paced environment
Flexibility and ability to adapt to business needs
Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills
Team-oriented mindset

Responsibilities

Interact with customers to answer questions, provide assistance, and process requests by phone and email
Complete welcome calls to new customers
Answer incoming customer calls regarding billing issues, service questions, and general concerns
Provide thorough and accurate documentation to customer accounts across communication channels
Identify areas of opportunity for optimizing results and improving customer satisfaction
Contribute to the improvement of training and development on a daily basis
Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
Create a positive customer experience
Maintain superior quality assurance results

Skills

Customer Service

Phone Support

Email Support

Account Documentation

Billing Assistance

Troubleshooting

Welcome Calls

Upgrade

Provides loans, credit cards, and rewards

About Upgrade

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$532.1MTotal Funding

SERIES_FCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

Risks

Expansion into auto loans increases exposure to credit risk.

Crowded BNPL market may pressure margins for Uplift acquisition.

Investment in new office space may strain resources if growth falters.

Differentiation

Upgrade offers a unique blend of credit and banking products.

The Secured OneCard targets consumers with little or no credit history.

Partnership with FairPlay enhances fairness in lending practices.

Upsides

Expansion into auto loans diversifies Upgrade's product offerings.

Acquisition of Uplift strengthens Upgrade's position in travel financing.

Partnership with Finturf enhances home improvement financing options.

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