Asst, Customer Service at Vontive

Minato-ku, Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Awareness of customer perspective (medical professionals and patients) to achieve high customer satisfaction
Compliance with related laws and regulations (e.g., Pharmaceutical and Medical Device Act, Personal Information Protection Act) and business manuals
Ability to use phone and internal systems to check product inventory for patients and set delivery dates
Proficiency in entering order and shipment data into internal systems, creating and sending reports for medical institutions
Capability to obtain prescriptions from medical institutions or agents, confirm details (product name, quantity, etc.), and process shipments
Handling confirmations and inquiries regarding prescriptions (including coordination with medical institutions and internal departments)
Ability to create business schedules, prioritize tasks, and execute work efficiently
Awareness of costs related to operations (e.g., delivery costs) while performing duties

Responsibilities

Always consider the customer's (medical professionals and patients) perspective and implement responses that lead to higher customer satisfaction
Comply with related laws/regulations (e.g., Pharmaceutical and Medical Device Act, Personal Information Protection Act) and business manuals in performing tasks
Use phone and internal systems to confirm patients' product inventory status and set delivery dates
Enter order and shipment data into internal systems, create reports for medical institutions, and send them
Obtain prescriptions from medical institutions or agents, confirm contents (product name, quantity, etc.), and perform shipment processing
Handle confirmations and inquiries regarding prescription contents (including collaboration with medical institutions and internal related departments)
Create business schedules, prioritize tasks, and execute work efficiently
Maintain awareness of operation-related costs (e.g., delivery costs) while performing duties

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone SupportData EntryInventory ManagementOrder ProcessingReport GenerationPrescription VerificationComplianceSchedulingCost Management

Questions & Answers

Common questions about this position

What is the employment type for this Assistant, Customer Service position?

The position is full-time.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this customer service assistant role?

Key skills include maintaining a customer perspective (medical professionals and patients) for high satisfaction, complying with laws like the Pharmaceuticals and Medical Devices Act and personal information protection, using phone and internal systems for inventory checks and delivery scheduling, data entry for orders and shipments, prescription verification, inquiry handling with collaboration, efficient scheduling, and cost awareness.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocrity and are driven to improve patients' lives worldwide through innovations in kidney care and vital organ therapies.

What makes a strong candidate for this customer service assistant role?

Strong candidates demonstrate customer focus for medical professionals and patients, strict compliance with regulations like drug laws and privacy protections, proficiency in handling inventory, orders, prescriptions, inquiries, scheduling, and cost management through efficient processes.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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