Assosicate Customer Support Engineer - Intern at Kalderos

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Logistics, TechnologyIndustries

Requirements

B.E / B.Tech in Computer Science or IT related disciplines with cumulative GPA 7.5 or higher
Excellent written and assertive oral communications skills in English
A strong and inherent desire to serve Customers
Detail oriented, hardworking and self-motivated
Able to multi-task and successfully meet objectives
Strong leadership and organizational skills
Able to work extended hours under tight deadlines
Must be willing to work in shift based on business need
Must be willing to travel based on business needs

Responsibilities

Support and troubleshoot software applications
Manage customer cases/issues to resolution
Verify, reproduce and isolate faults reported by the Customer(s)
Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
Serve as customer advocate throughout the customer lifecycle
Account management work on assigned accounts such as conducting conference calls, case reviews, assist with project go-lives and other account related opportunities

Skills

Key technologies and capabilities for this role

JavaMS SQL ServerOracleWindows ServerVMWareTCP/IPLinuxUNIXTroubleshooting

Questions & Answers

Common questions about this position

What education is required for the Associate Customer Support Engineer - Intern position?

Candidates must have a B.E / B.Tech in Computer Science or IT related disciplines with a cumulative GPA of 7.5 or higher.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What are the key skills needed for this role?

The role requires excellent written and assertive oral communications skills in English, strong technical and troubleshooting skills, an analytical approach, and the ability to multi-task under tight deadlines.

What is the company culture like at Kalderos?

Kalderos is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.

What work arrangements should I expect in this role?

The position is full-time and requires willingness to work in shifts based on business needs, travel as needed, and extended hours under tight deadlines.

Kalderos

Optimizes drug discount management platform

About Kalderos

Kalderos provides a platform designed to improve the management of drug discounts in the healthcare sector. This platform helps healthcare providers and pharmaceutical manufacturers accurately manage discount claims and avoid duplicate discounts. By using data analytics and machine learning, Kalderos simplifies the complicated process of drug discount management, making it more efficient and clear. Clients subscribe to the service, paying for access to the platform and its features, which include real-time data validation, detailed reporting tools, and automated compliance checks. These features assist clients in saving time and minimizing financial risks related to drug discount programs. Kalderos primarily serves large healthcare systems and pharmaceutical companies in the United States.

Chicago, IllinoisHeadquarters

2016Year Founded

$48.6MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Phone/Internet Stipend

Commuter Benefits

Home Office Stipend

Risks

Strategic shifts by new CSO Daryl Todd may disrupt existing operations.

Involvement in Arkansas litigation could lead to legal challenges or reputational damage.

Accountant shortage in the U.S. may impact Kalderos' financial reporting capabilities.

Differentiation

Kalderos offers a unique SaaS-based drug discount management solution.

The platform uses machine learning to detect inconsistencies in drug discount claims.

Kalderos provides real-time data validation and automated compliance checks.

Upsides

Growing demand for AI-driven compliance solutions in healthcare boosts Kalderos' market potential.

Expansion of 340B program compliance needs increases demand for Kalderos' services.

Collaboration opportunities with hospitals enhance Kalderos' drug discount management capabilities.

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