Technical Account Manager(Remote, US)
Level AISalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
Candidates should possess a Bachelor’s Degree or equivalent experience, along with experience working with Windows Operating Systems and knowledge of enterprise web technologies, security, and cutting-edge infrastructures. Excellent customer service skills and ability to quickly establish technical credibility with customers are also required, alongside proven problem-solving skills and a collaborative attitude.
Responsibilities
As an Associate Technical Account Manager, you will serve as a technical contact and augment customer support teams, participate in onboarding processes, conduct quarterly health checks and business reviews, and participate in TAM on-call rotation to answer customer inquiries and case escalation requests. You will escalate customer issues to management when appropriate, leverage internal technical expertise to provide solutions, participate in technical communications, manage renewal risk, and collaborate with sales teams to ensure successful renewals and upsells. Additionally, you will drive support cases to ensure timely issue resolution.
Skills
Customer Service
Technical Problem-Solving
Technical Communication
Knowledge Base Utilization
Product Expertise
Internal Tools
Security Applications
Renewal Management
Collaboration
Self-Education
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees