Associate Technical Account Manager - Tech Touch (Remote, CAN)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not Specified

CrowdStrike is a global leader in cybersecurity, protecting modern organizations with an advanced AI-native platform. We are a mission-driven company committed to stopping breaches and fostering a culture of flexibility, autonomy, and innovation. We are seeking passionate individuals dedicated to our customers, community, and each other.

About the Role

To excel in this position, you must be a motivated self-starter, committed to continuous learning, possess strong customer service skills, and demonstrate excellent technical problem-solving abilities.

What You'll Do

• Serve as a technical contact and support customer support teams.
• Participate in the onboarding process for customers.
• Perform quarterly health checks and business reviews.
• Participate in TAM on-call rotation to assist with customer inquiries and case escalations during normal business hours.
• Escalate customer issues to management when necessary.
• Utilize internal technical expertise, including development engineers, knowledge base, and other internal tools, to provide effective solutions.
• Leverage knowledge content and systems to gain product expertise.
• Participate in technical discussions within the team to share best practices and learn about new technologies.
• Manage renewal risk and collaborate with sales teams to ensure successful renewals and upsells.
• Drive support cases to ensure timely issue resolution.

What You'll Need

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service skills and the ability to quickly establish technical credibility with customers.
• Excellent communication skills, both written and verbal.
• Proven problem-solving skills.
• Collaborative attitude.
• Commitment to customer success.

Bonus Points

• Bachelor’s Degree in a related field.
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Resource Groups and community involvement opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.

Company Information

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, or any other characteristic protected by law.