[Remote] Associate Risk Operations Analyst at Tebra

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaS, HealthcareIndustries

Requirements

Bachelor's degree or equivalent years of experience
Minimum 3 years of merchant underwriting, risk and fraud prevention and/or investigations experience in FinTech or financial services
Experience utilizing payments industry verification tools to identify fraudulent applicants or suspect transactions and resolve alerts within SLAs
Experience decisioning based on data and in accordance with policies and procedures, and within industry best practices
Ability to maintain discretion and confidentiality with sensitive information
Data analysis skills using Microsoft Excel/Google Sheet and common industry data analytic, database, and open-source information systems
Understanding of risk assessment, compliance requirements, and industry best practices specific to payment processing
Understanding of card brand rules and regulations
Self starter with strong analytical skills and the ability to recognize and analyze emerging trends
Excellent written and verbal communication skills and strong interpersonal skills
Attention to details

Responsibilities

Gather customer information to conduct in depth analysis of customer data for Know Your Customer underwriting and customer due diligence
Review and process customer profile and bank account changes
Review and process ACH rejections and Notice of Changes
Daily review and processing of chargebacks
Review detailed monitoring of payments transactional activities to detect and prevent payments risks
Conduct preliminary investigation of suspicious payment activity and suspected fraudulent activity, and work with senior staff to make recommendations for actions to be taken
Perform in depth data analysis to identify outliers and trends, to identify and prevent fraud and contribute to continuously improve risk strategy and controls
Ensure compliance with operational policies and applicable regulatory requirements

Skills

Data Analysis

Fraud Monitoring

Chargeback Processing

Know Your Customer (KYC)

Customer Due Diligence

Payment Risk

Data Analysis

Problem-Solving

Tebra

Provides digital solutions for healthcare providers

About Tebra

Tebra provides digital solutions designed to enhance the efficiency of healthcare providers, including medical practices and clinics. The company's offerings help improve web traffic, increase appointment volume, and streamline overall practice operations. By using Tebra's technology, healthcare providers can focus more on patient care and offer a wider range of services. Tebra stands out from competitors due to its origins from the merger of two established companies, Kareo and PatientPop, which allows it to leverage a wealth of experience in the healthcare technology market. The goal of Tebra is to empower healthcare providers to operate more effectively and improve patient outcomes.

Newport Beach, CaliforniaHeadquarters

2021Year Founded

$133.3MTotal Funding

EARLY_VCCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Wellness Program

Mental Health Support

Risks

Key sales personnel departures could disrupt Tebra's client acquisition strategies.

Integration of PatientPop may face technical challenges affecting client retention.

Dependency on Medusind partnership could pose risks if dynamics change.

Differentiation

Tebra offers a unified platform from the merger of Kareo and PatientPop.

The company provides comprehensive digital solutions for independent healthcare practices.

Tebra's strategic affiliation with Medusind enhances its RCM and EHR offerings.

Upsides

Tebra's solutions led to a 25% efficiency increase for Moore Support Services.

The company was named a top workplace by Orange County Business Journal in 2023.

Tebra's platform supports over 5,000 new patient bookings annually for clients.

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