Customer Service and Rebate Processing Specialist
Research InnovationsSalary not specified
Full Time
Junior (1 to 2 years)
$52,000 – $55,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Luxury Fashion, ResaleIndustries
Requirements
- 1–2 years of customer service or retail experience in the fashion and/or luxury space
- Strong attention to detail and commitment to maintaining high standards
- Proficiency in Excel and G-Suite
- Positive, proactive attitude and eagerness to take on challenges
- Ability to lift up to 15 lbs
Responsibilities
- Own our resale inbox, managing customer purchasing inquiries in a timely and professional manner
- Calculate pricing quotes for customers, ensuring accuracy
- Support our membership team on any resale-related inquiries
- Create invoices and process payments for customer sales
- Assist with pulling and curating inventory for Vivrelle buying appointments
- Support packaging and shipping of purchase orders
- Track and report sales activity in G-Suite
- Manage customer accounts and inventory accurately within Vivrelle's Operation Platforms
- Maintain a high bar of excellence for member experience, virtually and in person
Skills
Excel
G-Suite
Customer Service
Inventory Management
Sales
Invoicing
Payment Processing
Packaging
Shipping
Vivrelle
Membership service for luxury fashion rentals
About Vivrelle
Vivrelle provides a membership service that allows individuals to borrow high-end designer handbags and jewelry, catering primarily to fashion-conscious women. Members can choose from four tiers of membership, starting at $45 per month, which grant them access to a wide selection of luxury items with the option to swap or purchase. What makes Vivrelle unique is its offering of unlimited stylist appointments, enhancing the customer experience, and its collaborations with brand partners for exclusive deals. The company's goal is to offer a flexible, cost-effective, and sustainable alternative to traditional luxury fashion ownership.
New York City, New YorkHeadquarters
2018Year Founded
$67.1MTotal Funding
SERIES_BCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
401(k) Company Match
Stock Options
Remote Work Options
Paid Vacation
Commuter Benefits
Wellness Program
Risks
Shift in aspirational shopper behavior towards travel may reduce demand for luxury rentals.
Increased competition from luxury hotels offering embedded beauty experiences.
Hospitality brands entering retail space could increase competition in luxury market.
Differentiation
Vivrelle offers a unique membership model for luxury fashion rentals.
The company provides unlimited stylist appointments for personalized customer experiences.
Vivrelle collaborates with brand partners for exclusive access to new collections.
Upsides
Vivrelle raised $35 million in Series B funding to accelerate growth.
Partnership with Shopbop enhances accessibility to luxury accessories.
Growing interest in sustainable fashion boosts demand for rental models like Vivrelle.
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