Associate Renewal Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: ₹13.4L - ₹16.8L

HackerOne is seeking an enthusiastic and driven Associate Renewal Specialist to join its sales team. This role is crucial in managing the renewal process for customer accounts, providing quoting, and offering general Salesforce support to partnered sales teams. The ideal candidate will be passionate about customer support and exceeding KPIs.

The Company

HackerOne is a global leader in offensive security solutions, combining AI with a community of security researchers to find and fix vulnerabilities. Their platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code security. HackerOne is trusted by industry leaders and has been recognized for its innovative and inclusive culture.

The Team

You will join a dynamic and collaborative Revenue organization, contributing to the mission of nurturing existing customers and empowering them to run world-class security programs.

Responsibilities

• Collaborate closely with Customer Account Executives to align renewal strategies with broader account objectives.
• Work collaboratively with the Customer Success team to ensure high levels of customer satisfaction and retention.
• Aim to meet and exceed quarterly and annual retention quotas and additional metrics.
• Cultivate strong negotiation skills with various stakeholders, including business, procurement, and legal contacts.
• Assist in developing relationships with existing accounts to facilitate timely renewals.
• Rapidly acquire knowledge of security, vulnerability management, and bug bounty programs.
• Utilize Salesforce.com for account and opportunity management, forecast management, and customer experience tracking.
• Assist Sales team members with quoting support and day-to-day Salesforce administration.
• Maintain accurate monthly and quarterly sales forecasts.

Requirements

• 2+ years of experience in software or web technologies renewal sales, with exposure to technical audiences. Experience in Internet security market and/or SaaS is preferred.
• Demonstrated ability to thrive in a fast-paced, high-velocity environment.
• Proficient understanding of Salesforce.com and CPQ.
• Proficient in understanding and articulating new technologies, aligning their value propositions with customer needs.
• Strong written and verbal communication skills.
• Detail-oriented with exceptional organizational abilities.
• Familiarity with Slack and Google Apps.

Compensation & Benefits

• Compensation Band: ₹13.4L – ₹16.8L
• Equity: Offers Equity stock options
• Benefits: Health (medical, vision, dental), life, and disability insurance, Retirement plans, Paid public holidays.

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