Olo

Associate Product Manager, Order

New York, New York, United States

Olo Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
SaaS, Restaurant TechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree or higher from an accredited institution, or equivalent practical experience, and a minimum of 2 years of experience in an entry to mid-level technical or business-facing role at a product-led technology company. Furthermore, they should have at least 1 year of direct experience engaging with enterprise B2B customers, including interaction with key decision-makers at the C-suite and senior executive levels. Strong proficiency in modern web technologies and design principles, coupled with the ability to quickly grasp and apply unfamiliar concepts, is also required.

Responsibilities

As an Associate Product Manager, you will contribute to your team and peer's product roadmaps using customer insights, business objectives, data analysis, and market research. You will establish and maintain a deep understanding of your product, its customers, user personas, and their respective pain points, and discover solutions to user problems with ideation, prototype development, testing, and analysis in collaboration with Design and Engineering. You will translate requirements into functional specifications, prioritizing iterative enhancements to improve customer value while supporting long-term goals, and identify and mitigate risks to product development and launch. Additionally, you will contribute to and help execute launch plans that support adoption goals and KPIs, document changes, and collaborate with Go To Market teams to distribute documentation and drive solution adoption.

Skills

Product Management
Customer Insights
Data Analysis
Market Research
User Research
Prototyping
Requirements Gathering
Risk Management
Launch Planning
Cross-functional Collaboration

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

Key Metrics

New York City, New YorkHeadquarters
2005Year Founded
$176.4MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Company Match
Home Office Stipend
Company Equity
Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.
Olo's reliance on partnerships poses risks if partners face operational difficulties.
Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.
Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.
Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.
The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.
Olo's relocation to One World Trade Center signifies growth and increased market presence.

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