Associate Product Manager at Global Payments

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Payments, FinTechIndustries

Requirements

Subject matter expert (SME) in Atlassian tooling (Jira, Confluence, Miro, etc.) and product development processes
Legally authorized to work full-time in the United States without need for current or future immigration sponsorship (H1B/OPT)

Responsibilities

Act as SME for Atlassian tools supporting the PDLC
Create, administer, and optimize workflows, dashboards, and reports in Jira and Confluence for visibility on product progress, KPIs, OKRs, funding, and intake requests
Maintain structured documentation and knowledge management in Confluence, including product roadmaps, governance, and KPIs
Manage Jira workflows and issue types to streamline product tracking and team collaboration
Oversee Jira/Confluence integrations with tools like Miro, Lucid, and Planview, identifying enhancement opportunities
Support end-to-end PDLC processes through tooling, standardization, and best practices
Manage product intake process, ensuring prioritization and efficient triaging of new requests
Facilitate collection, prioritization, status tracking, and flow of intake requests through Jira
Drive adoption of Agile/Scrum methodologies in Jira, aligning with product, engineering, QA, and business teams
Organize and facilitate recurring planning, review, and governance meetings, tracking agendas and action items
Develop and deliver training to improve tooling adoption and efficiency
Coach teams on governance meeting preparation and Atlassian tool usage
Lead change management to increase engagement with new tools and processes
Track and report on KPIs, OKRs, funding, and revenue via dashboards and scorecards
Implement metrics for portfolio health, funding allocation, and delivery performance
Create reports and presentations for quarterly reviews, planning, and governance meetings
Provide data-driven insights for decision-making, prioritization, and strategic alignment
Develop, streamline, and document product operations processes, templates, and best practices in Atlassian tools
Collaborate with cross-functional teams for operational alignment and transparency
Monitor and improve intake workflows for efficiency and business goal alignment
Drive continuous improvement based on metrics and team feedback
Deliver analytics and insights