Associate Implementation Specialist at CDK Global

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Technology, SaaSIndustries

Requirements

Expertise on PowerShell, Python, API Testing, Postman
Strong organizational skills and detail oriented
Strong written and verbal communication skills
Excellent analytical and troubleshooting skills
Able to work independently on multiple projects and meet deadlines
Ability to effectively manage stakeholder expectations regarding project deliverables
Experience working with a variety of databases, analyzing data, and creating reports to support data driven decisions
Experience using JIRA to submit defects and product change requests, and track progress on product changes
Experience using SQL to access data in a relational database
Experience using MS Excel to manipulate and prepare data
Experience creating and maintaining internal documentation on business processes
Fast learner able to learn new systems, tools, and processes quickly
Prefer experience with CDK applications including the Drive DMS
Prefer experience within the Automotive Retail industry
Prefer a bachelor’s degree in management information systems or related work experience

Responsibilities

Executes tasks associated with onboarding and deploying customers (App & API publishers / vendors, dealers, OEMs, and internal CDK teams), including setting up vendor access to test environments, preparing operational systems and documentation, and communicating with customers
Coordinates with cross-functional teams to ensure that dealers’ data is onboarded to the centralized dealer data repository (Titan / Snowflake)
Performs bulk subscription services for customers according to CDK policies
Monitors and tracks customer activity in the application integration development cycle to enable data driven decision-making
Provides technical support to internal teams at CDK and directs them to use established processes
Performs investigations to reconcile and resolve customer billing inquiries
Provides product feedback and ideas for product improvements into Product Management
Collaborates with cross-functional team members to minimize time-to-value for the customer
Analyzes operational processes, systems, and databases to provide operational insights and support data driven decision-making processes
Acquires and maintains in-depth knowledge of integrated CDK applications
Contributes to the collective knowledge base by submitting documentation of their research and findings
Serves as an escalation point for production support issues escalated by Customer Care
Contributes to the continuous improvement and documentation of organizational processes, including the identification and documentation of standards and best practices related to their role on the team
Develops strong working relationships with cross-functional team members

Skills

Snowflake

API

System Configuration

Onboarding

Technical Support

Data Analysis

Billing Reconciliation

Cross-functional Collaboration

Process Improvement

Documentation

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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