[Remote] Associate Forward Deployed Product Manager at Cresta

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Contact CentersIndustries

Requirements

1-4 years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder)
Hands-on work style – curiosity with a bias for action. You deliver with urgency and care
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Willingness to travel
Bonus Points
Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains
Experience in a startup or high-growth SaaS environment
Experience working closely with AI or LLM-first products
Technical understanding, systems thinking and exposure to building

Responsibilities

Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization
Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis
Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes
Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools
Improve our playbooks for agent development and customer deployment

Skills

Product Management

Prompt Engineering

AI Agents

Data Analysis

A/B Testing

Project Leadership

Quantitative Analysis

Qualitative Insights

Roadmap Planning

Customer Deployment

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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