Associate Field Service Technician - Northwest Chicago - Patient Transport at Stryker

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School diploma required
Must be 21 years of age
Possess valid driver's license in the state of residence with a good driving record (operate company vehicle while abiding by company policy)
Basic electronic and mechanical aptitude
Willingness and ability to work an extended work week including nights and weekends at times
Physical ability to move, set up, and demonstrate equipment weighing up to 75 pounds
Physical ability to reach, push, or pull to accomplish job duties
Physical ability to perform prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling
Coordination of eye, hand, and foot movement with ability to grasp by hand
Ability to handle various materials (e.g., durcot fabric, nylon fabric, Velcro, zippers, product components of rubber, metals, and coated products)
Ability to follow and explain detailed instructions, operation manuals, troubleshooting, and inspection procedures
Visual and auditory discrimination/memory, reading ability, and memory retention
Ability to diagnose issues and systematically solve problems
Strong interpersonal communication skills (customer interactions, stress management, conflict management)
Ability to exercise discretion and independence when applying professional expertise
Written and oral communication skills, including talking in group meeting settings
Ability to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
Ability to prioritize work and keep detailed and accurate records

Responsibilities

Support a service territory including repair and delivery of equipment
Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
Utilize computer software to complete documentation, order parts, reference training materials, etc., with great attention to detail
Present the highest level of customer etiquette in support of the sales team
Promote increased equipment and service usage by establishing and maintaining effective customer relationships
Work mostly independently while engaging in opportunities to support and collaborate with teammates, including assisting on Field Service projects and initiatives
Adhere to and maintain excellent Field Service metrics (e.g., hours and overtime accountability, inventory accuracy, cadence of documentation)

Skills

Key technologies and capabilities for this role

Equipment RepairPreventative MaintenanceQuality ControlWireless UpgradesCustomer ServiceDocumentationParts OrderingField ServiceSales SupportRelationship Management

Questions & Answers

Common questions about this position

What benefits does Stryker offer for this role?

Stryker offers autonomy and flexibility in prioritizing work and schedule, company vehicle and related expense coverage, growth and development opportunities, tuition reimbursement for associates, bachelor’s, and graduate degrees, and quality products that improve lives.

Is this position remote or office-based?

The role is field-based, involving work in a service territory with mostly independent work supporting repairs and deliveries.

What are the minimum qualifications for this position?

Candidates need a High School diploma, must be 21 years of age with a valid driver's license and good driving record, and basic electronic and mechanical aptitude.

What is the company culture like at Stryker?

Stryker seeks hard-working winners who are proactive, competitive, results-oriented, mission-driven team players with integrity, excellent customer service, and relationship skills to build trust and move the business forward.

What makes a strong candidate for this Associate Field Service Technician role?

Strong candidates demonstrate attention to detail, ability to work independently while collaborating with teammates, physical capability to handle equipment up to 75 pounds, and willingness to work extended hours including nights and weekends.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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