Associate Export Account Specialist at Medtronic

Heerlen, Limburg, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Live within a maximum 80km radius of Medtronic office in Heerlen, the Netherlands
HBO work & thinking level
2+ years’ experience in export-related customer care or logistics environment
Fluent in English
Customer service focus
Excellent communication skills (verbal and written)
Computer literacy (MS-Office & ERP Systems)
Strong sense of responsibility and high flexibility
Able to prioritize in a constantly changing environment and to deal with stress
Problem solving skills and Solution Minded

Responsibilities

Provide a professional level of expertise and service, applying Medtronic processes, tools, policies and monitor product- and information flows
Resolve issues in an efficient, compliant way
Strive for the highest level of customer experience, get to know the customer, comply with their specific requirements, and take care of their needs to exceed expectations
Process orders in ERP (i.e., SAP) systems
Manage all incoming calls and handle all incoming e-mails
Deal with customer requests, complaints, letters of credit and tender documents
Build lasting relationships with customers, commercial teams and partners in other departments and disciplines
Contribute to company strategy in customer experience, strong business growth, operational leverage, and continuous improvement as a responsible, accountable partner with high commitment towards customers

Skills

Customer Service

Export Compliance

Order Management

Issue Resolution

International Trade

Product Flows

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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