Associate Director - Technology at AT&T

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, TelecommunicationsIndustries

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field (master’s degree preferred)
15+ years of experience in software development, with at least 5 years in a leadership role managing ServiceNow development and support programs
In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
Strong development skills in Java and JavaScript
Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
Microservices architecture: design and deployment experience in distributed systems
Proficiency in Unix Shell Scripting for systems integration and automation
Familiarity with Apache Spark and its integration for analytics/data pipelines (plus)
Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
Strong stakeholder engagement, communication, and influencing abilities
ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA) strongly preferred
Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus

Responsibilities

Own the overall roadmap and execution for ServiceNow platform, including ITSM, ITOM, CSM, FSM modules
Lead the design, implementation, and support of scalable ServiceNow solutions and workflows
Oversee ServiceNow custom development, scripting, debugging, troubleshooting, and high-availability deployments
Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
Lead configuration, customization, and integration of ServiceNow with enterprise applications
Optimize performance, scalability, and security of ServiceNow environments
Serve as the escalation point for critical incidents, troubleshooting, problem resolution, and platform debugging
Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
Stay up to date with emerging ServiceNow features and technology trends, including big data integrations
Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability
Build a collaborative and inclusive work environment to attract and retain top talent
Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities

Skills

ServiceNow

ITSM

ITOM

CSM

FSM

ServiceNow Development

Scripting

Workflow Management

DevOps

CI/CD

Git

Kubernetes

Microservices

Integration

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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