Director of Product (Analytics)
LivePerson- Full Time
- Expert & Leadership (9+ years)
Employment Type: Full time
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
In today’s dynamic digital environment, understanding the voice of the customer in real time is critical to delivering meaningful, personalized experiences that improve health outcomes. As part of Lilly’s Global Social Media Center of Excellence (CoE) —a key pillar of the Digital Engagement and Creative Capabilities organization— the Director of Social Listening and Insights will lead the enterprise-wide strategy for social listening, ensuring Lilly remains deeply attuned to the evolving needs, perceptions, and conversations of patients, caregivers, healthcare providers, and the broader public.
Reporting to the Senior Director of Social Media CoE, this role will be responsible for scaling a best-in-class social listening capability that integrates advanced analytics, AI, and automation to surface actionable insights. These insights will inform enterprise strategy, brand planning, content development, and customer engagement across therapeutic areas and geographies.
The Director will lead and mentor a highly motivated team of social listening experts based in the U.S. and India—fostering a practice of collaboration, innovation, and continuous learning. This leader will ensure the team is equipped to deliver timely, compliant, and impactful insights that drive strategic decision-making across the enterprise.
In close collaboration with Digital Engagement, Global Brand, Corporate Affairs, Medical, and Market Research teams, the Director will embed social intelligence into the fabric of how Lilly listens, learns, and leads in the social space—transforming real-time data into strategic foresight that drives impact for our customers and our business.
The Director of Social Listening and Insights will lead Lilly’s global social listening strategy, driving innovation to deliver actionable insights that shape brand, content, and engagement strategies. This role will coordinate a high-performing, cross-regional team and lead vendor collaboration to ensure scalable, compliant, and impactful listening capabilities. As a key leader within the Digital Engagement and Creative Capabilities organization, the Director will champion the voice of the customer across the enterprise and help position Lilly as a leader in social intelligence.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Develops and delivers prescription medicines globally
Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.