Associate Director of Client Services at Attain

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Advertising, DataIndustries

Requirements

7+ years of experience in digital advertising, programmatic media, or data-driven marketing, with at least 2+ years managing a team
Bachelor’s degree in Marketing, Business, Communications, or related field (MBA or advanced degree a plus)
Proven track record of building and leading high-performing client-facing teams
Deep understanding of the advertising industry

Responsibilities

Manage, mentor, and inspire a team of Client Services Managers and Specialists to deliver exceptional client experiences and business outcomes
Set clear goals, define success metrics, and provide regular feedback and professional development opportunities
Foster a culture of collaboration, accountability, and innovation within the team
Partner with senior leadership to forecast resource needs and shape organizational structure as the business scales
Serve as executive sponsor for key clients, ensuring strategic alignment, satisfaction, and retention
Guide your team in developing and executing account plans that drive measurable business growth for clients and Attain
Collaborate with Sales leadership to identify upsell and cross-sell opportunities, and to expand our data activation and measurement footprint
Oversee campaign strategy, performance, and reporting quality across the team, ensuring excellence in execution
Establish and evolve scalable processes for campaign management, reporting, and client communication
Partner with Product, Data, and Engineering to surface client feedback and influence product development
Develop best practices and playbooks to enhance efficiency and consistency across all client engagements
Track and report on team performance, client satisfaction, and revenue impact
Represent Client Services in internal strategy discussions and company-wide initiatives
Educate internal teams and clients on programmatic media trends, measurement best practices, and Attain’s evolving capabilities
Serve as a senior ambassador for Attain in the marketplace through client presentations, conferences, and industry events

Skills

Key technologies and capabilities for this role

team leadershipteam managementmentoringclient relationship managementaccount managementclient satisfactionclient retentionstrategic account managementcross-functional collaborationprocess optimizationoperational excellence

Questions & Answers

Common questions about this position

What is the work location and hybrid schedule for this role?

The role follows Attain's hybrid office schedule: Redwood City, CA requires Mondays in-office plus three chosen days Tuesday-Friday; Chicago, IL and New York, NY require 4 days in-office and 1 day remote.

What salary or compensation is offered for the Associate Director of Client Services role?

This information is not specified in the job description.

What are the key skills and experiences needed for this position?

The role requires strong people leadership to manage and mentor Client Services Managers and Specialists, strategic account management for advertiser and agency relationships, and cross-functional partnership with Sales, Product, and Engineering.

What is the company culture like at Attain?

Attain fosters a collaborative, accountable, and innovative culture with hands-on leaders and mission-driven individuals, emphasizing equitable data-sharing and professional development.

What makes a strong candidate for the Associate Director of Client Services role?

Strong candidates excel in team leadership, mentoring for exceptional client experiences, strategic growth planning, and driving operational excellence through scalable processes and cross-functional partnerships.

Attain

Interest-free cash advance and financial tools

About Attain

Klover is a fintech company that provides a cash advance app enabling users to access funds up to $200 without interest or late fees. It uses consumer-permissioned data and employs military-grade encryption to ensure security, alongside offering personalized financial tools and rewarding systems. This emphasis on security, combined with its innovative rewards program and commitment to no-cost financial solutions, makes Klover not only a leader in the fintech space but also an attractive workplace for those interested in pioneering affordable financial services.

Charlotte, North CarolinaHeadquarters

2019Year Founded

$836.5KTotal Funding

ANGELCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Risks

Stricter data regulations may impact Attain's access to consumer purchase data.

Alternative data providers increase competition and pressure on Attain's pricing.

Economic downturns could reduce demand for Attain's data services.

Differentiation

Attain leverages consented purchase data for precise audience targeting and performance measurement.

Founded by data and ad tech veterans, Attain has deep industry expertise.

Attain's focus on privacy-compliant data solutions aligns with evolving regulations like GDPR and CCPA.

Upsides

Growing interest in first-party data strategies boosts demand for Attain's consented data.

Retail media networks' reliance on purchase data presents expansion opportunities for Attain.

Increased investment in AI-driven analytics tools enhances demand for Attain's data insights.

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