[Remote] Associate Director Consumer Panel Customer Success at Nielsen

Chicago, Illinois, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years working with Consumer Panel data (NIQ, Numerator, Circana, etc.)
8+ years managing clients, preferably in the Consumer-Packaged Goods (CPG) industry
Ability to multi-task and successfully manage projects independently
Demonstrated project management skills and ability to manage multiple priorities
Ability to learn and work across a wide variety of data platforms
Proficiency in Microsoft Office (Excel, Power-point)
Experience with pivot tables, Tableau and Power BI a plus

Responsibilities

Serve as an expert in proprietary NIQ tools and metrics to address clients’ consumer panel business questions
Consult with clients on deliverables by answering questions, guiding them through the data, and ensuring satisfaction with the insights provided
Collaborate closely with Customer Success Consultants to enhance the client experience related to consumer panel data
Independently respond to field business questions and develop analytical frameworks leveraging clients’ licensed consumer data assets
Simplify and visualize data, translating complex metrics into compelling narratives with insightful callouts and actionable recommendations
Build strong relationships with internal stakeholders across Specialty Sales and Customer Success in a fast-paced, collaborative environment
Prepare and present insights and recommendations aligned with Academy Silver graduate standards, consistently applying SCQA and AP frameworks
Drive customer satisfaction through the delivery of relevant, impactful analysis and insights
Proactively identify revenue opportunities and partner with Account Directors to convert leads into business growth
Execute effectively within the established service model, ensuring consistency and excellence in delivery

Skills

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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