Associate Customer Success Manager at Sitetracker

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Clear and articulate communication skills, predominantly via digital mediums (email, Loom videos, other media)
Ability to use tools and metrics to identify opportunities or risks requiring action or mitigation
Ability to prioritize initiatives, outreach, and engagement across an account portfolio
Ability to create scalable, reusable content (e.g., persona-based messaging frameworks) for redeployment in future initiatives or campaigns
Experience or proficiency in driving customer engagement, optimizing onboarding and success plans
Skills in delivering proactive success reviews, health checks, handling escalations, and supporting renewals with data-driven insights and ROI storytelling
Ability to build scalable processes and playbooks for consistent, high-quality experiences
Tailored communication for different stakeholders and geographies, using health scores, adoption insights, horizon maps, and metrics
Proactive communication with cross-functional teams (Product, Implementation, Support)
Precision in prioritizing accounts, tasks, escalations; planning engagement based on lifecycle stage
Proficiency in Salesforce (maintaining Org Charts, Account Plans, Success Plans, Tasks, Sponsor Ratings; using reports/dashboards)
Ability to track adoption/engagement trends, create reports, and simple automations for efficiency
Balance of day-to-day actions with longer-term initiatives to drive product adoption and advocacy
Completion of onboarding, product certification(s), and Sitetracker customer success methodology within 90 days
Platform proficiency demonstrated in customer-facing settings within 90 days

Responsibilities

Manage a diverse portfolio of EMEA customers using a digital-first, scalable engagement model to ensure end-user adoption and demonstrate platform value
Drive Sitetracker’s scale strategy by shifting from high-touch to efficient, repeatable, personalized engagements delivering measurable outcomes
Collaborate with Implementation, Product, Support, and Sales to unblock friction, keep accounts moving, and translate product capabilities to business value
Establish a scalable communication strategy within the first year
Analyze adoption, value, and retention risk across accounts; create and execute formal plans to address them
Position Sitetracker’s solution to customer business needs, ensuring stakeholders see ROI and next success milestones
Own and optimize onboarding and success plans for consistent engagement
Deliver proactive success reviews and health checks for long-term value realization
Handle escalations urgently, coordinating cross-functionally for rapid resolution
Support renewal preparation with data-driven insights and ROI storytelling
Deliver tailored updates via email, Loom videos, etc.; produce executive-level content (e.g., Sitetracker Business Reviews) for virtual delivery
Maintain proactive communication loops with Product, Implementation, and Support
Prioritize accounts, tasks, and escalations; plan engagement frequency by lifecycle stage
Keep Salesforce current and leverage reports/dashboards to track deliverables
Track adoption/engagement trends to surface insights/risks early; manage cadence at scale
Create reports and simple automations for portfolio management and risk detection
Within 90 days: Complete onboarding, certifications, methodology; demonstrate platform proficiency; assume ownership of initial EMEA portfolio with meeting cadence and risk monitoring; deliver first Sitetracker Business Reviews (SBRs)

Skills

Customer Success Management

Digital Communication

Metrics Analysis

Risk Mitigation

Content Creation

Onboarding

Success Planning

Stakeholder Engagement

ROI Demonstration

Customer Engagement

Sitetracker

Cloud-based project management for infrastructure

About Sitetracker

Sitetracker provides a cloud-based platform designed to help businesses manage and streamline their infrastructure projects, particularly for those in construction, engineering, telecom, and energy sectors. The software includes features for project forecasting, scheduling, cost control, payment management, and dispatching field technicians. It also offers analytics and reporting tools to assist businesses in making informed decisions. Built on Salesforce, Sitetracker benefits from advanced document management, machine learning, and strong security features. Unlike many competitors, Sitetracker also offers solutions for managing distributed assets, such as billboards and bus shelter ads, ensuring efficient deployment and communication across teams. The goal of Sitetracker is to enhance efficiency and control costs for companies handling a high volume of repeatable projects.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$148.8MTotal Funding

SERIES_DCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Reliance on Salesforce infrastructure poses risks if service terms change or outages occur.

Emerging SaaS competitors could erode Sitetracker's market share.

Geopolitical risks in international markets like the UK and Greece may affect operations.

Differentiation

Sitetracker integrates AI and automation for optimized asset lifecycle management.

The platform is built on Salesforce, offering advanced features and enterprise-grade security.

Sitetracker's GIS integration enhances geospatial data for improved asset tracking and management.

Upsides

Partnerships with EuroTeleSites and VETRO expand Sitetracker's market reach and capabilities.

Sitetracker's inclusion in the Deloitte Technology Fast 500 highlights its rapid growth.

Increased demand for cloud-based solutions in renewable energy boosts Sitetracker's market potential.

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