Associate Customer Service Manager at Stryker

Istanbul, Istanbul, Turkiye

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

B.S. Degree in a relevant field
Advanced English skills
Experience in operations or logistics including a customer facing role
Experience in people and project management
Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments
Ability to work on their own initiative, prioritizing and organizing workload
Willingness to travel 10%

Responsibilities

Manage the Customer Care area within the Customer Logistics Function in Turkiye (including Customer Care for Joint Replacement, Trauma, NV, Sports Med, Medical, NSE, Surgical and Endoscopy, ProCare Customer Services, and all other orders for disposable products)
Oversee the entire operational process for the area, implementing solutions to develop, maintain, and improve customer satisfaction, reduce costs, and optimize inventory
Support the Customer Logistics strategy for Turkiye by providing detailed operational reviews of processes, procedures, methods, and tools
Take full responsibility for the area, monitoring and achieving all Customer Service, operational, efficiency, and financial KPIs
Manage day-to-day operational relationships with key customers
Manage the team by sourcing, developing, managing, and engaging talent to create a highly motivated environment that meets business expectations
Take ownership and participate in projects to increase customer satisfaction, efficiency, lower costs, and optimize inventory levels
Implement and maintain a culture of continuous improvement in customer service
Build and maintain relationships with Enabling Functions such as Finance, RAQA, and Sales, driving leverage opportunities
Ensure Compliance, SOX, FCPA, and Quality policies are implemented, with robust procedures, work instructions, and trainings in place

Skills

Key technologies and capabilities for this role

Customer ServiceLogisticsOperations ManagementTeam ManagementKPI MonitoringContinuous ImprovementInventory OptimizationComplianceSOXFCPAQuality Policies

Questions & Answers

Common questions about this position

What is the salary for the Associate Customer Service Manager position?

This information is not specified in the job description.

Is this role remote, hybrid, or on-site?

The role offers hybrid work flexibility and is based in Turkiye.

What qualifications and skills are required for this position?

Candidates need a B.S. Degree in a relevant field, advanced English skills, experience in operations or logistics with a customer-facing role, and experience in people and project management. Additional requirements include strong communication skills, ability to work independently and in a team, and initiative in prioritizing workload.

What does the team management aspect of this role involve?

The role requires managing the Customer Care team by sourcing, developing, managing, and engaging the best talent to create a highly motivated environment that meets business expectations.

How much travel is required in this role?

The position involves 10% travel.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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