Associate, Customer Service at Alcon

Oeiras, Lisbon, Portugal

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Eye Care, Medical DevicesIndustries

Requirements

Knowledge of SAP and Excel (not mandatory, but good to have)
High adaptability and willingness to grow
Proactive problem-solving and sense of responsibility
Clear and effective communication, with a strong collaborative spirit
Ability to learn quickly
Previous experience in Customer Service or Order-to-Cash processes
Customer focus and commitment to excellence
Ability to work in a dynamic, detail-oriented environment
Innovative perspective and openness to process improvements
Digital literacy and comfort with automation tools
Local language required, fluent English and Spanish at a communicational level
Adherence to GxP regulations, SOPs, accurate documentation, quality control, and required training

Responsibilities

Deliver profound administrative services independently in a local and global context
Ensure service levels align with site requirements
Manage general administrative tasks and maintain processes, even in the absence of the line manager/team members
Plan and coordinate administrative procedures and systems, streamlining processes
Inform, advise, and support the team and associates on departmental processes, guidelines, and services
Support optimization of current processes and introduce new or modified processes
Process transactions via telephone, internet, and correspondence from customers and representatives
Act as a liaison for customers, maintaining knowledge of company products and customer service processes
Support the end-to-end order management process by interacting with customers, manufacturing sites, and other internal departments
Participate in administrative projects and manage special tasks
Apply basic scientific analysis principles to solve rudimentary departmental problems
Manage communication with the sales department and customers
Guide and support team members and associates on departmental processes
Handle administrative projects with defined tasks and timelines

Skills

Key technologies and capabilities for this role

Customer ServiceAdministrative SupportOrder ManagementProcess OptimizationTelephone TransactionsLiaison ManagementSales Support

Questions & Answers

Common questions about this position

What skills or experience are required for the Associate, Customer Service role?

Previous experience in Customer Service or Order-to-Cash processes is required, along with high adaptability, proactive problem-solving, clear communication, collaborative spirit, and ability to learn quickly. Knowledge of SAP and Excel is good to have but not mandatory.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the company culture like at Alcon?

Alcon fosters an inclusive culture, recognizing contributions and offering opportunities to grow your career, while innovating fearlessly, championing progress, and acting swiftly to impact global eye health.

What makes a strong candidate for this customer service associate role?

A strong candidate will have previous experience in Customer Service or Order-to-Cash processes, demonstrate high adaptability, proactive problem-solving, clear communication, a collaborative spirit, and the ability to learn quickly.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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