Associate Critical Incident Response (CIR) Care Advocate

About Spring Health

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Associate Critical Incident Response (CIR) Care Advocate

Spring Health is seeking a compassionate, organized, and detail-oriented Associate Critical Incident Response (CIR) Care Advocate to join our team. In this remote, full-time role, you play a pivotal role in ensuring workplaces have the resources and support they need to navigate workplace crises. You will provide vital coordination and logistical support for CIR services—helping companies respond effectively to incidents such as workplace accidents, employee deaths, suicides, or organizational restructuring.

This is an entry-level position ideal for candidates with a strong foundation in mental health and crisis response, excellent customer service abilities, and a passion for making a positive impact in moments of critical need.

Key Responsibilities

• Coordinate and process CIR requests within the Spring Health platform and document accordingly.
• Schedule appropriate support resources (e.g., Dedicated Clinicians, Management Consultants, 1099 Providers) to respond to CIR events.
• Collaborate with the Management Consultation Team and After Hours/Global Care Navigation Team to ensure seamless handoffs.
• Conduct outreach to providers trained in CIR delivery, ensuring timely availability and engagement.
• Monitor and follow up on provider responses, maintaining active communication with Requesters.
• Assign CIR service providers and ensure Requesters are kept up-to-date throughout the coordination process.
• Make real-time adjustments or cancellations to CIR support as needed.
• Send relevant CIR resources and information to Leaders and Requesters.
• Communicate clearly and empathetically with both internal and external stakeholders, both in writing and verbally.
• Identify and resolve barriers that may affect the delivery of CIR support, in collaboration with providers and team members.
• Participate in team meetings, training, and other professional development opportunities.
• Adhere to organizational policies and uphold high standards of confidentiality, compliance, and ethics.
• Provide peer support and backup coverage to fellow CIR Care Advocates as needed.
• Support other administrative duties as assigned.

What Success Looks Like

• High levels of customer satisfaction and timely response to CIR needs.
• Smooth scheduling and coordination of provider support.
• Strong internal collaboration and clear communication.
• Accurate documentation and adherence to compliance standards.
• Proactive problem-solving to eliminate barriers in care delivery.
• Active contributions to team learning and culture.

Qualifications

Required

• Bachelor’s degree in psychology, counseling, social work, or a related field.
• Experience or training in